CONCIERGE

About the role

JGQ GROUP OF COMPANIES is seeking a professional and welcoming Concierge to join our team in Makati City, Metro Manila. This is a full-time position that plays a crucial role in delivering exceptional first impressions and guest experiences. As our Concierge, you will be the face of our organisation, providing outstanding customer service and administrative support to visitors, clients, and staff members. Your role is essential in maintaining the professional standards and positive reputation of our company whilst ensuring smooth daily operations at our reception area.

Key responsibilities

• Greet and welcome all visitors, clients, and guests with a warm, professional demeanour and direct them to the appropriate departments or personnel
• Answer and manage incoming telephone calls, taking accurate messages and transferring calls to the correct extensions
• Maintain a well-organised reception area, ensuring it is clean, welcoming and stocked with necessary materials and information
• Schedule and coordinate appointments for staff members and clients using booking systems and calendars
• Provide administrative support including data entry, filing, document distribution and general office duties
• Manage visitor check-in and checkout procedures, including issuing visitor passes and maintaining visitor logs
• Coordinate courier and postal services, ensuring timely dispatch and receipt of documents and packages
• Respond to general inquiries about the company, services and facilities in a knowledgeable and helpful manner
• Maintain confidentiality of sensitive information and handle requests with discretion
• Liaise with various departments to facilitate smooth communication and operations
• Perform additional administrative tasks as required to support the smooth functioning of the office

What we're looking for

• High school diploma or equivalent; additional qualifications in hospitality, customer service or administration are advantageous
• Proven experience working in a reception, concierge or customer-facing administrative role within a professional environment
• Excellent verbal and written communication skills in English; proficiency in Filipino and other languages is desirable
• Strong organisational and time-management abilities with the capacity to prioritise multiple tasks effectively
• Professional appearance and demeanour with a genuine commitment to delivering exceptional customer service
• Proficiency in using Microsoft Office applications and reception/phone systems
• Excellent interpersonal skills and the ability to remain calm and courteous under pressure
• Attention to detail and accuracy in handling administrative documentation and records
• Reliability and punctuality with a strong work ethic and positive attitude
• Familiarity with appointment scheduling software and database management systems is preferred
• Knowledge of Makati City and Metro Manila geography is advantageous

What we offer

JGQ GROUP OF COMPANIES is committed to providing a supportive and rewarding workplace for our employees. We offer competitive remuneration, opportunities for professional development and career advancement, and a positive team environment where your contributions are valued. We recognise the importance of work-life balance and strive to create an inclusive workplace culture. Our team members enjoy a collaborative atmosphere where excellence is recognised and encouraged, and where you can develop your skills and grow within the organisation.

About us

JGQ GROUP OF COMPANIES is a dynamic and professionally-managed organisation committed to delivering high-quality services and solutions. With a strong presence in Metro Manila, we pride ourselves on maintaining the highest standards of professionalism, integrity, and customer service. Our company culture emphasises teamwork, innovation, and continuous improvement. We are dedicated to creating a welcoming and efficient workplace where both employees and clients feel valued and supported.

How to apply

If you are a dedicated professional with a passion for delivering outstanding customer service and wish to join our team, we encourage you to apply now. Please submit your CV, cover letter, and any relevant supporting documents through our recruitment portal or to our Human Resources team. We look forward to hearing from you.