Concierge

1. Proactively assists residents, families, visitors, and team members with questions or problems resulting in a positive experience;
   greet all visitors and answer incoming calls in a professional and respectful manner.

2. Monitors entry area for visitors and guests, greets, and directs as necessary, answers incoming telephone calls and resident calls,

forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing

letters and packages. Manages the lobby; monitors and ensures desk and lobby are clean and neat; creates a comfortable, inviting
area; assists the Director of Resident Engagement and/or others as necessary in promoting programming with residents in the

lobby.

3. Sales & Marketing: manages the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team

member; responds to inquiries and/or tours when Director of Sales and Marketing, Executive Director and other Directors are not

available; facilitates experiences/tours of community as needed; knowledgeable and assists in supporting the marketing standards

of the community; assists with duties related to the Lead Management Program; assists with assembling marketing packets as

needed.

4. Business Office: assists in processing new resident documentation; assists in maintenance of resident files and documentation

while maintaining confidentiality.

5. Promotes and encourages residents to participate in programming.

6. Follows and communicates company policies and procedures.

7. This job description provides a framework for the job; other duties may be assigned as necessary

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.