Concierge

About the role

This is a Front Desk & Reception role providing support across multiple office buildings, malls & commercial facilities. You will greet visitors, tenants & guests, manage visitor registration & access procedures, handle incoming enquiries & provide relief coverage at assigned deployment locations.

Key responsibilities

• Greet visitors, tenants, shoppers & guests in a warm, professional & courteous manner
• Provide accurate & timely information on stores, offices, facilities, amenities, services & directions within the building
• Manage visitor registration, maintain visitor logs & issue visitor passes in accordance with building access procedures
• Attend to incoming calls, enquiries & requests & direct them to the appropriate departments or personnel
• Maintain a neat, organised & professional front desk area at all times
• Assist visitors, tenants & shoppers with directions, general enquiries & service-related requests
• Handle feedback, complaints or concerns in a calm, professional manner & escalate matters when necessary
• Conduct regular roving duties around assigned areas, including lobbies, common areas, lift areas, entrances & concierge points
• Prepare daily reports, handover notes, feedback records & incident logs accurately
• Observe & report any suspicious persons, activities, safety hazards or unusual incidents to security personnel or management

About you

• Minimum GCE 'O' Level, Nitec, Higher Nitec or equivalent
• Minimum 2 years of relevant experience in concierge, front desk, receptionist, customer service, hospitality or service-related roles
• Prior experience in a mall, commercial building, hotel, serviced residence or mixed-use development is preferred
• Good communication & interpersonal skills
• Pleasant personality with a professional appearance & customer-focused attitude
• Able to remain calm, patient & tactful when handling difficult situations or complaints
• Basic computer literacy, including MS Office & visitor management systems
• Flexible & willing to be deployed to different sites based on operational requirements
• Able to start work immediately