Concierge

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Casual Concierge to join our Parkland Ancaster team based in Ancaster, Ontario.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage: $20.60 - $21.79
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Answers and transfers telephone inquiries, greets and directs visitors
• Provides routine information and responds to inquiries from residents, visitors, and staff
• Sorts and distributes incoming and outgoing mail and couriers;
• Prepares and distributes forms, reports and other documents to appropriate personnel and departments
• Relays residents’ requests for assistance to appropriate department
• Enters resident maintenance service requests into appropriate software
• Enters potential resident information into the Client Relationship Management software
• Performs a wide variety of assignments, which are sometimes confidential in nature
  Receives, processes and records client payments
• Ensures client safety by following and applying all standard operational procedures, safe work practices and training provided
• Additional duties as required.

About You

In addition to placing a high value on continuous improvement, collaboration and accountability, you bring:

• High School / GED completion
• Minimum 2 years experience working in a hotel, Retirement Living or hospitality-based position considered an asset
• Excellent computer skills and experience in Microsoft Office Suite;
• Previous hospitality/customer service experience is an asset, especially with seniors;
• A friendly outgoing spirit is a definite asset
• Experience with cash flow
• Knowledge of Medical Terminology is considered an asset
• Required to be available for day, evening and weekend shifts as required
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care