Concierge

Position Summary

The Concierge serves as a first point of contact for residents, families, visitors, vendors, and team members and helps create a warm, professional, organized, and secure front-office experience.

Essential Duties & Responsibilities

• Greet residents, families, visitors, vendors, and team members courteously and professionally.
• Answer, screen, and direct incoming telephone calls and messages promptly.
• Assist with visitor signin, access procedures, and frontdesk security practices.
• Maintain a clean, organized, welcoming reception area.
• Receive, sort, and distribute mail, packages, deliveries, and correspondence.
• Assist residents and visitors with questions or connect them with the appropriate team member.
• Provide administrative support including filing, copying, scanning, data entry, and basic document preparation.
• Monitor office supplies and communicate replenishment needs.
• Support community events, resident services, and other frontoffice functions as assigned.
• Maintain resident, employee, and company confidentiality in accordance with applicable privacy requirements and company policy.
• Follow community policies, safety practices, infection prevention procedures, and applicable local, state, and federal requirements.
• Participate in required training, inservices, meetings, and emergency preparedness activities.
• Provide respectful, residentcentered service and work collaboratively with residents, families, visitors, coworkers, vendors, and healthcare partners.
• Perform other duties as assigned based on community needs and within the scope of the position.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication and customer service skills.
• Basic proficiency with computers, phones, email, and common office applications.
• Dependable, organized, professional, and able to maintain confidentiality.

Preferred Experience & Skills

• Reception, customer service, administrative, hospitality, healthcare, or senior living experience preferred.

Physical & Work Requirements

• Ability to sit, stand, and walk for extended periods as needed.
• Ability to lift and carry approximately 20 pounds occasionally, with or without reasonable accommodation.
• Ability to operate standard office equipment and communicate effectively in person and by telephone.