Concierge

Deliver Outstanding Guest Service

o   Welcome and assist guests with warmth, professionalism, and attention to detail

o   Respond promptly to client and guest inquiries both in person and via email/MS Teams

o   Anticipate guest needs and provide proactive assistance throughout events

o   Handle requests with efficiency and a genuine service-oriented approach

o   Maintain a polished, professional presence at all times

Support Event Operations

o   Foster a sense of community and create happiness at work for our team, our client and their guest.

o   Creating a welcoming environment for C-suite guest, VVIPs, internal & external customers by providing authentic, caring and timely service.

o   Ensure grooming guidelines are maintained to ensure brand consistency

o   Handle several tasks simultaneously while maintaining service quality

o   Adapt quickly to changing circumstances and last-minute requests

o   Stay organized during busy periods and high-volume events

o   Coordinate with different departments to ensure seamless operations

o   Remain calm and solution-focused under pressure

Visitor Management

o   Serve as a key point of contact for clients, guests, and event attendees

o   Provide clear, professional written and verbal communication

o   Relay important information between clients, vendors, and internal teams

o   Prepare event notes and handover reports for seamless coordination

o   Respond to inquiries with accuracy and attention to detail

Vendor Coordination

o   Liaise with suppliers, caterers, AV technicians, and other service providers

o   Ensure vendors arrive on time and have everything needed for successful delivery

o   Monitor vendor setup and service quality during events

o   Communicate any issues or requirements to the Senior Concierge or management

Operations

o   Ensure the auditorium and supporting spaces are immaculately presented

o   Conduct regular checks of public areas, restrooms, and event spaces

o   Address any cleanliness or presentation issues immediately

o   Help maintain inventory of event supplies and materials

o   Support the team in upholding premium venue standards

Qualifications

o   Minimum 3 years of experience in luxury hospitality, F&B, or tourism sectors, including event coordination experience.

o   Managed high profile management team (e.g., C-suite & VVIPS)

o   Prior experience to manage meeting room services is an advantage

o   Diploma from an accredited institute

o   Task Skills

o   Proficiency with Microsoft Word, Excel and PowerPoint.

o   Good command of verbal and written English

o   Proactive mindset and ability to manage C-suite and VVIP personnel’s

o   Knowledge of food handling and white glove service skills are essential Execute premium service standards and readiness to meet expectations

o   In-dept knowledge of Wine, Spirits & Beverages (Able to create cocktails)

o   Personal Skills

o   Ability to meet tight schedules and deliver high quality of work

o   High level of communication and interpersonal skills

o   Good Grooming throughout the day to ensure professionalism