Concierge

Concierge - Echo Lake

Shift available:

(1) 4:00PM-9:00PM

Love to make a difference in the lives of seniors?

At Echo Lake, we are guided by our Core Values—Compassion, Communication, Commitment, and Creativity—which shape how we care for residents, support families, and work together as a team. We’re looking for compassionate, service-driven individuals to be the first smiling face our residents and guests see every day. If you’re passionate about hospitality, connection, and making every interaction meaningful, we’d love for you to join our team!

What Solera Offers You

A growing company with opportunities for career advancement

Immediate pay access — no more waiting for payday

Tuition reimbursement to support your professional growth

Comprehensive medical benefits with discounted gym memberships

Dental, vision, life, and disability insurance

401(k) retirement plan with company match

Paid holidays and paid time off

Employee Assistance Program (EAP)

Perks and employee discount programs

Supportive, team-oriented workplace culture

Position Summary

As the Concierge, you’ll serve as the hub of the community. Welcoming guests, supporting residents, and assisting with administrative needs. Your role is key in setting the tone for hospitality and service excellence at Village Crossing at Worman's Mill.

Concierge Key Responsibilities include:

Greet residents, families, and visitors, creating a warm and professional first impression

Answer phones promptly with proper community greeting and route calls/messages as needed

Sort and distribute mail to appropriate departments

Provide clerical support, including typing, filing, data entry, and handling correspondence

Escort visitors, residents, or families as needed to suites or community areas

Maintain accurate referral, mailing list, and customer information databases

Assist with the move-in process, ensuring all documentation and steps are completed accurately

Support special events with setup and tear down as needed

Uphold confidentiality, resident rights, and Solera’s policies and standards

Promote a safe and secure environment for residents, guests, and team members

Collaborate with other departments and foster a positive, team-oriented environment

Perform other duties as assigned by the Director of Community Development

Concierge Qualifications

Previous customer service or receptionist experience preferred

Strong interpersonal and communication skills (both written and verbal)

Proficiency in office equipment and software (computer, phone system, copier, etc.)

Compassionate, patient, and able to remain calm under pressure in a busy environment

Excellent organizational skills with ability to prioritize tasks and meet deadlines

Ability to maintain professionalism and courtesy in all interactions

Knowledge of resident rights and confidentiality practices (training provided)

Friendly, approachable, and team-oriented with genuine care for seniors

Annual flu vaccine required (medical/religious exemptions accepted)

At Echo Lake, we’ve partnered with MemoMate, an AI-powered virtual interviewer, to make the first step in our hiring process simple, convenient, and engaging for all candidates.

Echo Lake is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

Pay: $19.00 - $20.00 per hour