Concierge

We are seeking a friendly and professional Concierge to elevate the resident experience at a premium condominium in Halifax. The ideal candidate will provide exceptional service and ensure that resident needs are met with both efficiency and a warm, welcoming attitude. This role requires a polished appearance, excellent communication skills, and a genuine passion for hospitality. As the Concierge, you will be the go-to person for resident inquiries, assistance with reservations, and local recommendations, all while creating a comfortable and inviting atmosphere for residents.

Key Responsibilities:

• Greet residents and guests upon arrival, offering a warm and professional first impression
• Respond promptly and courteously to resident requests via phone, email, or in person.
• Assist with booking reservations for party room, guest suites, theatre room etc.
• Provide accurate information regarding building amenities, policies, and local attraction.
• Maintain a clean and organized front desk area, ensuring all materials and information are up-to-date
• Address and resolve resident complaints or concerns with professionalism and care, ensuring a high level of satisfaction
• Keep detailed records of resident forms, inspection forms for party room.

Requirements:

• Proven experience in customer service, front desk operations, or hospitality (preferably in a condominium or residential setting). (2-3 years)
• Prior experience with Condo control system is an asset.
• Always available to assist residents with their needs.
• Ability to conduct night time patrols of the premises as required.
• Excellent phone etiquette and communication skills
• Flexibility to work overnight shifts 11pm to 7am.
• Availability to work 24 hours weekly. ( Fri to Sun overnights)

Pay: $20.00 per hour

Expected hours: 24.0 per week

Benefits:

• On-site parking
• Paid time off

Ability to commute/relocate:

• Halifax, NS: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Expected Start Date
• Are you available Part Time?
• Are you a Canadian citizen, permanent resident, or currently authorized to work in Canada under a valid study or work permit?

Experience:

• concierge: 2 years (required)

Work Location: In person