Concierge

POSITION SUMMARY

As a Concierge at our Assisted Living Facility, you will serve as a friendly and professional point of contact for residents, their families, and visitors. You will be responsible for providing exceptional customer service and creating a welcoming and supportive atmosphere. Your role will involve coordinating services, answering inquiries, and assisting with various administrative tasks. Your warm demeanor, excellent communication skills, and ability to multitask will contribute to the positive experience of our residents. This position will report to the Executive Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In addition to all components of the above position summary the following “Essential Duties and Responsibilities” are essential to successful performance in this position

• Greets residents, families, and visitors in a warm and friendly manner, creating a welcoming environment.

• Provide information, answer inquiries, and assist residents and their families with various requests and concerns.

• Coordinate appointments, transportation, and other services as needed, ensuring a seamless experience for residents.

• Maintain knowledge of facility amenities, activities, and services, and effectively communicate this information to residents and visitors.

• Assist with administrative tasks, such as managing incoming and outgoing correspondence, maintaining resident records, and managing appointment schedules.

• Maintain a clean and organized concierge desk area, ensuring necessary supplies are stocked and readability available.

• Collaborate with other staff members to address resident needs and resolve any issues or concerns promptly and professionally.

• Monitor the security and safety of facility, reporting any unusual incidents or concerns to the appropriate personnel.

• Act as a liaison between residents, their families, and other departments within the facility to facilitate effective communication and coordination.

• Always uphold resident privacy and confidentiality.

• Assist with other related tasks as needed.

SUPERVISORY RESPONSIBILITIES

• The incumbent in this position does not have any direct supervision.

EDUCATION/EXPERIENCE/CREDENTIALS

• At least 18 years of age.
• Required Health Screening, TB Clearance, and Criminal Record Clearance.
• Any special licenses, certifications, and certificates (First Aid/ CPR Certified)
• Special skills needed to meet client needs [California Code of Regulations Sections: 85065(f)/87411(g)]
• High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus.
• Previous experience in customer service, hospitality, or front desk role, preferably in a senior living or living healthcare environment.
• Excellent interpersonal and communication skills, with the ability to multitask and prioritize responsibilities effectively.
• Proficiency in computer systems, including word processing, email, and database management.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Understanding principles of exceptional customer service and having the ability to provide a positive and welcoming experience for residents and visitors.
• Familiarity with the facility’s amenities, services, activities, and resources available to residents.
• Knowledge of safety protocols, emergency protocols, and security measures to ensure well-being and peace of mind of residents.
• Basic knowledge of administrative procedures, including managing schedules, coordinating appointments, and maintaining records.
• Excellent verbal and written communication skills to interact with residents, families, staff, and external parties.
• Ability to identify and addressing resident concerns or issues, finding appropriate solutions, and escalating matters as needed.
• Ability to be flexible and the ability to adjust to changing circumstances, needs, and priorities in a dynamic assisted living environment.
• Ability to maintain a professional and respectful demeanor, maintaining confidentiality, and adhering to ethical standards in all interactions.

PHYSICAL REQUIREMENTS

Lifting and carrying, occasionally may need to lift and carry light to moderate loads, such as packages and deliveries.

BENEFITS:

• Dental Plan

• Vision Plan

• Health Insurance

• Critical Illness and

• Accident Coverage

• 401(k) Retirement Savings Plan

• Health and Dependent Day Care Flexible Spending (FSAs)

• Paid Vacation, Sick, Holiday, Bereavement Leave

• Tuition reimbursement

• Team Member Referral Program