Concierge

Livingcity Asset Management Limited

Livingcity is an independent property asset management company with a strong national presence and an established reputation in the sector.

Livingcity Asset Management Limited (LcAM) is the core service provider within Livingcity, delivering communal and asset management services across a large portfolio of complex mixed-use schemes, as well as for institutional investors, trustees and large-scale freeholders. Holding RICS and TPI memberships, LcAM is recognised as one of the leading owner-operated professional property managers in our sector.

Our values shape the way we work with our clients and each other. We are committed to Respect, Excellence, Accountability, Care and Transparency (REACT), fostering a supportive and inclusive environment where everyone is trusted to take ownership of their work, communicate openly, and work collaboratively. We encourage our people to share ideas, support one another and consistently deliver a high-quality service. As we continue to grow, we're committed to helping our people grow with us, creating opportunities for development and success across the business.

Job Title:

Concierge

Department:

LcAM

Location:

Abito Clippers Quay

Date:

October 2026

Working Pattern:

Saturday - Monday, 7am - 7pm

Reports Into:

Property Manager

An insight to the role:

The role of Concierge will be to deliver a responsive, efficient, high quality and customer focused estate management service, to ensure communal facilities and services provided in our properties are reliable, safe, and good quality. You should be able to show that you have excellent communication skills and the ability to manage a busy workload. You must have the ability to think on your feet and take responsibility and ownership for the building and staff working closely with the head office Estates team and Property Manager.

The role of Concierge is your chance to have a front-line impact and influence us to create places where people want to live. You will take part in day-to-day tasks that will ultimately ensure the smooth running of the development including some caretaker duties and cleaning of the site.

You will also ensure that timely and quality services are always carried out.

Key Requirements:

· Operate in line with the values of Livingcity Asset Management Ltd to deliver the highest levels of customer service. Provide a professional and knowledgeable estate and facilities service to residents in a range of developments and resolve issues efficiently and effectively.

· Building inspections – inspect and grade communal areas and estates, raising any issues, following up with appropriate corrective actions.

· Building improvements – identify opportunities to improve a development.

· Facilities management – provide a responsive and efficient estate, block and facilities management service to ensure our residents’ communal areas are pleasant and well-maintained.

· Work collaboratively with internal colleagues and teams to ensure effective, efficient and customer focused delivery of services relating to communal areas, facilities, and estates.

· Maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to communal inspections and health and safety checks.

· Oversee cleaning and ground staff where applicable with full HR support.

· Supervising and coordinating the work of contractors.

• Directing, coordinating, and planning essential central services such as reception, security, maintenance, cleaning, waste disposal and recycling
• Ensuring that the building meets health and safety requirements and that facilities comply with legislation.
• Keeping staff safe
• Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.
• Coordinating and leading the team to cover various areas of responsibility.

· Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.

Essential Job Functions:

· Ensure the delivery of a first-class concierge service to all occupants and site visitors.

· Manage the receipt, safe storage and collection of occupants parcels.

· Complete regular building walk rounds both internally and externally to identify areas of potential Health & Safety concerns, ensuring these issues that cannot be immediately solved are correctly logged and relayed to the relevant parties for remediation.

· Take sole control of the management of external providers commissioned to complete works on site, ensuring they complete any works in line with the building procedures.

· Ensure the appearance of the development, where required complete cleaning duties including litter picking.

· Provide direct assistance to occupant’s queries.

· Monitor and manage the correct usage of the car park and appropriately deal with unauthorised vehicles following the designated process.

· Control the buildings waste management to ensure that all refuse both commercial and residential is correctly stored and disposed.

· Ensure the suitability of designated facility areas, including cleaning and restock of consumables.

· Maintain the overall appearance of the development consisting of general cleaning duties throughout, with a specific focus on the main entrance and associated front desk areas.

· Follow the set procedures for notifying management of deficiencies or repairs required.

· Complete building safety tests to ensure that life critical systems are operational as required under the relevant legislation.

Desirable Attributes:

• Experience of residential management or similar experience of inspecting and assessing quality defined criteria and implementing solutions.
• Strong IT skills and proficiency using email.
• Able to demonstrate experience of delivering customer focused services in a demanding environment.
• Strong organisational skills.
• Excellent verbal and written communication skills.
• At all times follow safe system of work procedures set by the company
• At all times ensure structured processes relating to health and safety and hazards at work are followed.
• At all times ensure that correct lines of reporting followed in relation to safety at work

· Ensure dynamic risk assessments are undertaken when completing tasks involving the process of continuously of identifying hazards, assessing risk, and ensuring appropriate action is taken if risks are identified.

Note:

This job description is not intended to be all-inclusive. The employee may undertake other duties and responsibilities within the scope of their skills and grade, as required by the company.

Job Types: Full-time, Permanent

Pay: £12.99 per hour

Experience:

• Concierge: 2 years (required)

Work Location: In person