Concierge

About The Braid Lounge

The Braid Lounge is a modern African braiding salon serving professional women across Hampton Roads. We’re known for our elevated experience, positive energy, and commitment to excellence—blending culture, creativity, and professionalism under one roof.

If you’ve ever loved hospitality but wanted to grow into leadership without giving up your evenings or weekends, this is your next step.

We’re hiring a Client Concierge to join our team. This is not your average front desk job—it’s a hospitality-driven, leadership-track role for someone who’s polished, detail-oriented, and ready to grow into Operations Manager.

About the Role

As our Client Concierge, you’re the heartbeat of the salon—greeting guests, managing client flow, driving retail and rebooking goals, and capturing content that reflects the beauty and energy of The Braid Lounge.

You will not manage phones—our virtual receptionists handle those. Your focus is in-salon hospitality, brand experience, and smooth operations.

This position includes a clear growth path to Operations Manager within 9–18 months, depending on performance and leadership readiness.

Responsibilities

Greet clients warmly and manage check-ins/out in Zenoti

Maintain a calm, professional salon atmosphere

Rebook future appointments and track retail sales

Restock shelves and keep retail displays organized

Capture short photo/video content for social media

Communicate updates between braiders and management

Support leadership team with daily opening/closing checklists

Schedule

Tues–Thurs: 10 AM–4 PM

Fri–Sat: 8 AM–4 PM (includes 1-hour unpaid lunch)

Off every 4th Saturday (unpaid)

Sundays & Mondays: Closed

Average paid hours: 30–32 per week

Compensation & Growth

Starting pay: $16/hr

90-day review with potential raise to $17–$18/hr

Promotion path up to $22/hr (Operations Manager)

Monthly bonuses tied to retail and rebooking goals

Leadership development and mentorship opportunities

You’ll Thrive Here If You Are:

Naturally hospitable, friendly, and professional

Organized and steady under pressure

Confident creating short videos or client content

Motivated by growth, accountability, and teamwork

Excited to work in a modern, women-led environment

Why Join Us

At The Braid Lounge, this isn’t a pit stop—it’s a pathway.

You’ll join a brand that’s redefining the beauty experience, offering real career growth, mentorship, and a supportive team that wants to see you win.

Apply today to start your journey at The Braid Lounge.

Please include your resume and a short note about why this role excites you.

Pay: From $16.00 per hour

Expected hours: 32.0 per week

Application Question(s):

• What does great hospitality mean to you — and how would you bring that to The Braid Lounge experience?
• This role includes retail goals, rebooking clients, and recording short salon content. Which of those excites you most — and why?

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Virginia Beach, VA 23462 (Preferred)

Ability to Relocate:

• Virginia Beach, VA 23462: Relocate before starting work (Preferred)

Work Location: In person