Concierge

Key Job Duties and Responsibilities

The Concierge performs duties supporting the needs of all residents in the Community; providing excellent customer service to assure resident, families and guests receive the highest quality of service possible.

The following is a general list of key job duties and responsibilities in your position. The list is not to be considered inclusive and you will be required to perform other duties/responsibilities as assigned by an authorized supervisor.

Duties and Responsibilities

Comply with the Community’s personnel, safety, and corporate policies and procedures.

Treat residents, family members, visitors, and team members with respect and dignity.

Maintain the confidentiality of all resident and family information.

Responsible for assisting with administrative and business functions as they relate to customer service. Assisting the Activities Director with transportation or other support of his/her duties.

Assuring all residents are respected and their needs are met in an expeditious manner.

Assuring residents are kept safe and the building is secure, especially on evenings and weekends.

Serving as a backup to all other areas of the Community that provides services to the residents, and any additional duties given by management to promote the well-being and growth of the community.

Interacting with potential residents and their families, which may include guided tours and answering questions about amenities offered at the community.

Help coordinate programs that enhance the lives of all residents and allows them to reach their highest level of physical and psycho social wellbeing.

Assists Executive Director with duties and events that enhance the well-being of all residents.

Essential Job/Physical Requirements

The following is a general list of key job/physical requirements for your position. The list is not to be considered inclusive and other job/physical requirements may be necessary as deemed by the Community.

• Regular worksite attendance.
• High School Diploma required.
• Must have at least 3 years of experience in highly customer-service focused role, hospitality preferred.
• Must be customer focused and friendly.
• If required to operate a motor vehicle for business purposes, must successfully complete the requirements contained in Company’s Motor Vehicles policy.
• Must be able to read, write, speak, and understand the English language.
• Must be able to work beyond normal working hours and on weekends and holidays when necessary.
• Must be able to assist in the evacuation of residents during emergency situations.
• Must be able to perform the essential position functions of the job with, or without reasonable accommodation.
• Must be able to meet the general health requirements set forth by State regulations and Company policy which may include medical and physical examinations.
• Must be able to push, pull, move, and/or lift a minimum of 30 pounds to a minimum height of 3 feet and be able to push, pull, move, and/or carry such a weight a minimum distance of 4 feet.
• Must be able to bend, stoop, kneel, crouch, perform overhead lifting, and perform other common physical movements as needed for your position.
• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, hostile people within the Community.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.