Concierge (Customer Service)/พนักงานต้อนรับประจำศูนย์การค้า

About the role

As the first point of contact for our premiumization lifestyle destination, you will serve as a brand ambassador for Gaysorn Village (encompassing Gaysorn Centre, Gaysorn Tower, and Gaysorn Amarin). You will deliver a superior, seamless guest experience by providing expert knowledge on tenant offerings, exclusive promotions, and upcoming events, while acting as a key liaison between our visitors, tenants, and marketing teams.

Key Responsibilities

• Exceptional Guest Service: Provide comprehensive, welcoming assistance and information to all visitors across the Gaysorn Village properties.
• Brand & Tenant Expertise: Maintain up-to-date, in-depth knowledge of tenant products, current promotional offers, and Gaysorn’s marketing and event programs to elevate the customer experience.
• Marketing Collaboration: Partner closely with the Marketing Department to ensure consistent service delivery and actively support on-the-ground marketing activities, promotions, and events.
• Outreach & Networking: Promote Gaysorn Village activities to the public and partners within the Ratchaprasong Square Trade Association (RSTA).
• Partner Engagement: Regularly visit partners and members to share the latest news regarding promotions, events, and new product launches.
• Tenant Relations: Conduct regular visits to retail tenants to foster strong relationships and provide immediate assistance in the event of an emergency.

Qualifications & Experience

• Education: Bachelor’s degree in English, Art-English, Humanities, or a related field.
• Language Skills: Excellent bilingual communication skills (fluent in both Thai and English) to effectively engage with diverse customers and team members.
• Experience: A minimum of 2 years of experience in Customer Service, Hospitality (Hotels/Airlines), Guest Services, or Reception is highly advantageous.
• Industry Knowledge: A strong passion for and understanding of the premium retail industry will be considered a significant plus during the recruitment process.
• Attributes: Exceptional interpersonal skills, a naturally service-minded attitude, and a polished, professional demeanor.
• Availability: Must be highly flexible and able to work on a shift-based schedule.

All applications will be treated as strictly confidential.