Concierge Executive

Job Description - Concierge Executive

Position: Concierge Executive
Number of Positions: 3
Location: Mumbai
Preferred Background: Taj Mahal Palace Mumbai - Palace Wing
Industry: Luxury Hospitality / Guest Services

About the Role

We are looking for polished, service-oriented Concierge Executives to join a prestigious luxury hospitality environment in Mumbai. The ideal candidate should have strong experience in handling discerning guests and delivering personalised, high-quality service.

Candidates with experience specifically at The Taj Mahal Palace Mumbai - Palace Wing will be preferred.

Key Responsibilities

• Welcome and assist guests with a warm, professional and personalised approach.
• Handle guest requests, queries and arrangements efficiently and proactively.
• Provide personalised recommendations and assistance with restaurants, transportation, entertainment, shopping and local experiences.
• Coordinate with internal hotel departments and external service providers to ensure seamless guest experiences.
• Handle VIP, VVIP and high-profile guests with discretion and professionalism.
• Anticipate guest requirements and proactively provide solutions.
• Manage special requests, reservations, bookings and other guest arrangements.
• Maintain strong knowledge of Mumbais premium restaurants, attractions, shopping destinations and luxury experiences.
• Ensure all guest interactions meet the highest standards of luxury hospitality and service excellence.
• Handle guest concerns professionally and ensure timely resolution.
• Maintain confidentiality and discretion while dealing with high-profile guests.
• Maintain professional grooming, etiquette and communication at all times.

Candidate Profile

The ideal candidate should have:

• Prior experience in Concierge, Guest Relations, Front Office or Guest Services within a luxury hotel.
• Candidates with experience at Taj Mahal Palace Mumbai - Palace Wing will be strongly preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and guest-handling skills.
• Experience handling VIP/UHNI/VVIP guests is highly desirable.
• Good knowledge of Mumbais luxury hospitality, dining, entertainment and lifestyle offerings.
• Strong coordination and multitasking abilities.
• A polished, well-groomed and professional personality.
• Ability to remain calm and composed in high-pressure situations.
• Strong attention to detail and a proactive approach to service.

Key Competencies

• Luxury Guest Service
• Concierge Operations
• VIP/VVIP Guest Handling
• Communication & Interpersonal Skills
• Problem Solving
• Local Area Knowledge
• Coordination & Networking
• Discretion & Confidentiality
• Grooming & Professional Etiquette
• Attention to Detail

Preferred Experience

2-5+ years of relevant experience in luxury hospitality, preferably with a reputed 5-star hotel.

Strong preference: Candidates currently working or previously associated with Taj Mahal Palace Mumbai - Palace Wing in Concierge, Guest Relations or a closely related guest-facing role.

Why Join

This is an opportunity to work in a premium luxury hospitality environment where personalised service, discretion and exceptional guest experience are at the core of the role.

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