Concierge - [Full Time]

About Us

At Cane Ridge Post-Acute and Rehabilitation Center in Antioch, TN, we are:
New grad friendly
Family oriented
Teamwork driven
Unique!

Join our growing team at Cane Ridge Post-Acute and Rehabilitation Center. We pride ourselves on the level of care we provide for both the residents and the staff. If you are looking for a company that puts residents before revenue, we encourage you to apply!

Position Summary

The Concierge provides a warm, welcoming presence for residents, families, and visitors while coordinating day-to-day non-clinical needs, enhancing communication, and supporting an exceptional resident experience at the front line of the facility.

Responsibilities

• Greet and orient residents, families, and visitors, providing a friendly and professional first point of contact.
• Assist new residents with getting settled and help them navigate the facility and available services.
• Help residents with daily non-clinical needs such as scheduling appointments, arranging transportation, and managing mail and deliveries.
• Coordinate with family members and internal departments to support resident requests and ensure timely follow‑through.
• Provide information about facility services, activities, and community resources, connecting residents to appropriate programs.
• Facilitate clear communication between residents, families, and nursing home staff, relaying messages and concerns promptly.
• Proactively look for opportunities to enhance the resident experience by addressing individual preferences and special requests.
• Maintain a neat and organized front desk/lobby area and uphold a professional appearance and demeanor at all times.
• Perform other duties as assigned by facility management.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service, hospitality, or senior living/healthcare setting preferred.
• Strong communication, interpersonal, and problem‑solving skills.
• Professional, compassionate, and resident‑focused demeanor.
• Ability to multitask, stay organized, and manage competing priorities in a busy environment.
• Basic computer skills and comfort with phones, email, and scheduling tools.

Benefits

• Great pay
• Insurance including health, dental, vision, disability, and life
• Employee Assistance Program
• Flexible scheduling options
• Discount program
• Referral program
• 401(k)
• Paid time off
• Daily pay access
• And much more…

EEO Statement

Cane Ridge Post-Acute and Rehabilitation Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.