Concierge - Hotel William Gray

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Among our establishments are Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

The ideal candidate is someone who is passionate about gastronomy, culture, and design, and who enjoys sharing their discoveries with people from around the world. They have a strong interest in local culture and are constantly seeking out what makes Montréal a unique destination in North America. As a key contributor throughout the guest experience, the Concierge anticipates guests’ needs and demonstrates creativity in carrying out their responsibilities. They contribute to the team's success by sharing their discoveries and knowledge.

RESPONSIBILITIES:

• Provide personalized service to guests by recommending local attractions and activities based on their interests, budget, and length of stay;
• Respond to various requests by phone, email, and in person, before, during, and after guests’ stays;
• Follow up efficiently on guest requests;
• Work closely with the Front Desk team to identify and exceed guest expectations;
• Manage guest check-ins, check-outs, and reservations;
• Answer and direct incoming telephone calls;
• Perform various administrative tasks related to concierge services.

QUALIFICATIONS:

• Significant experience in a similar role and/or within a hotel Front Desk department;
• Knowledge of hotel property management software (Opera is an asset);
• Proficiency in Microsoft Office Suite;
• Passion for Montréal and its attractions;
• Knowledgeable about gastronomic, cultural, and tourism trends and events;
• Dynamic, proactive, and service-oriented;
• Excellent organizational skills and ability to manage priorities;
• Strong team player who thrives in a collaborative work environment;
• Hospitality education or training is an asset;
• Flexible availability (days, evenings, and weekends);
• Excellent verbal and written communication skills in both French and English;
• Knowledge of a third language is an asset.

BENEFITS:

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

We thank you for your interest. Only individuals selected to be interviewed will be contacted.

• In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.
• Knowledge of English (spoken) is required for this position due to the frequent and necessary interactions with an English-speaking and international clientele in a tourism environment and in close collaboration with several partner hotels. The incumbent must independently welcome, inform, and assist guests. Communication in English is essential to the performance of the duties, the quality of service provided, and, where applicable, safety requirements, and cannot reasonably be delegated to another employee.