Concierge Manager

An Exhilarating Opportunity Are You Ready for a Daring Challenge with The Worldu2019s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining u2018FIVE-Staru2019 Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A u2018Can-Do!u2019 Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other u2018FIVERsu2019 and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational.

Joining our Front Office Team as a Concierge Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

Compensation A fixed monthly salary of AED 6,400 offered as part of this exciting career opportunity.

What Weu2019re Looking For

• A proven track record of 1-2 years in a similar leadership position at a Luxury hotel, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• A professional, Insta-Worthy Appearance, always adhering to FIVEu2019s Grooming Standards and maintaining a polished, u2018FIVE-Styledu2019 demeanour.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A hands-on attitude, fuelled by a u2018Can-Do!u2019 Spirit.

Key Responsibilities

• Maintains a Sensational Service Standard that embraces time as the 'new' luxury, ensuring the delivery of 'FIVE-Styled' service in a timely manner, exceeding the highest expectations - all while exuding the u2018Vibe at FIVE.u2019
• Utilises Boundary-Breaking interpersonal and Communication Skills to confidently lead, influence, and encourage others.
• Leads by example by advocating sound financial and business decision-making and demonstrating unwavering Honesty and Integrity.
• Serves as a key point of contact for Guests and efficiently responds to Guest enquiries.
• Provides First-in-Class advice and booking services for a wide variety of Guest inquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, amongst others.
• Expertly stays up to date with all Hotel Services as well as daily VIP Requests and Special Events.
• Ensures Orderliness and Safety Guidelines around the lobby and front door areas
• Projects a professional manner with an emphasis on Hospitality and Guest service
• Maintains a clean, healthy, and safe working area.
• Acts in accordance with FIVEu2019s Policies and Procedures when working with Front-of-House equipment and property management systems, showcasing an Exceptional Commitment to Industry-Leading standards.
• Demonstrates an excellent knowledge of FIVEu2019s offerings, standards, and compliances.
• Maximises room occupancy and uses Upselling Techniques to promote FIVEu2019s services and facilities.
• Complies with hotel security, fire regulations, and all health and safety legislations, demonstrating a u2018FIVE-Staru2019 Understanding of Health and Safety Regulations.
• Assists other Departments, as necessary, showcasing a desire to Exceed Guest Expectations.

The Team u2018FIVERsu2019 are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct u2018Vibe at FIVEu2019 and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime u2013 then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

Desired Candidate Profile

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A u2018Can-Do!u2019 Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other u2018FIVERsu2019 and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational.

• A proven track record of 1-2 years in a similar leadership position at a Luxury hotel, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• A professional, Insta-Worthy Appearance, always adhering to FIVEu2019s Grooming Standards and maintaining a polished, u2018FIVE-Styledu2019 demeanour.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A hands-on attitude, fuelled by a u2018Can-Do!u2019 Spirit.