Concierge (Part-Time)

Concierge (Part-Time)

Job Description

Department: Deposit Services

Position Type: Part-Time, Non-Exempt

Compensation Range: Starting $17.00 - $19.00 per hour

Reports To: Deposit Services Division Manager

POSITION SUMMARY

This position serves primarily external customers; however, responsibilities also include serving internal customers whenever the opportunity presents itself.

This position does not involve direct day to day supervision of employees.

Confidentiality of customer information cannot be overstated. It is expected that all customer information be kept in the strictest confidence. We must do whatever it takes to ensure that our relationships with the public are not jeopardized.

First National Bank Bemidji’s Concierge position is the first point of contact for customers entering the bank and is responsible for providing consistent, high quality customer service in accordance with all applicable bank policies, procedures, and regulatory requirements.

The Concierge individual greets customers, identifies service needs, provides general information, and directs lobby traffic to appropriate personnel and departments to ensure the customer receives excellent customer service.

SKILLS & ABILITIES

• Ability to deliver exceptional customer service in a professional banking environment

• Strong interpersonal and communication skills

• Ability to remain calm and composed in a fast-paced environment

• Strong organizational and multitasking skills

• Proficiency with basic technology and telephone systems

• Ability to maintain confidentiality and comply with regulatory banking standards

DUTIES & RESPONSIBILTIES

• Greet customers promptly and courteously

• Identify customer needs and direct to appropriate personnel

• Manage lobby traffic flow while maintaining customer privacy

• Process basic banking requests for both internal and external customers

• Open and close facility in accordance with security procedures

• Assist customers with lobby coin machine and troubleshoot potential functionality issues

• Process check orders both incoming and outgoing daily, and maintain the log

• Verify incoming foreign wires and distribute daily

• Distribute BSA related reports daily

• Download and distribute contact emails and online applications daily

• Send Deluxe Provent report daily, research check charge discrepancies when needed, and prepare account kits as needed

• Review activity on dormant accounts and generate statements to customers monthly

• Distribute deposit rates weekly and change when needed

• Process outgoing and incoming check collections when needed

• Assist with the promotion and maintenance of our 55 Connection club through mailings, events, and reports

• Accept small delivery packages; monitor and maintain the delivery fob log for large delivery items

• Backup duties as assigned by manager

• Ensure backups for the position are properly and thoroughly trained

• Attend required staff meetings

• Follow security procedures

• Support a diverse and inclusive culture

• Abide by all policies, procedures, and expectations set forth in the Employee Manual or requested by management

HOURS

• Scheduled between the hours of 8:00am – 5:00pm, Monday through Friday; every other Saturday schedule 8:00am – 12:00pm

• This position is not eligible for hybrid work

• It is expected that work be completed, therefore additional hours may be required in order to accomplish certain tasks

• Timecards are required and any time over 40 hours will be paid at the rate of time-and-one-half

COMPENSATION RANGE

• The starting compensation range for this position is: $17.00 - $19.00 per hour. This range reflects the base wage for this position. Please note that the specific compensation for this role will be determined based on your experience, qualifications, and internal equity considerations.

JOB REQUIREMENTS

• Education: High school diploma or equivalent required

• Experience: Previous customer service, and administrative and phone experience preferred

PHYSICAL DEMANDS/WORK ENVIROMENT

• Manual dexterity for repetitive use of computers, calculators, and telephones

• Sit for extended periods of time

• Lift up to 25 pounds on occasion

• Primary work environment for this position is that of a typical office setting

BENEFITS

• Health and Dental Insurance (partially employer paid)

o HSA (employer contributions)

• Vision Insurance

• Medical & Dependent Care FSA

• Employer paid Life & Long-Term Disability Insurance

• Optional Life Insurance

• AFLAC

• Employee Stock Ownership (“ESOP”)

• Profit Sharing

• Paid Parental Leave

• Paid Time-Off (“PTO”)

• Paid Holidays

• Employee Assistance Program (“EAP”)

• Clothing Reimbursements

• Additional in-house products

First National Bank Bemidji is an Equal Employment Opportunity (“EEO”) and Affirmative Action (“AA”) employer of women, minorities, individuals with disabilities and veterans.

It is the policy of First National Bank Bemidji to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, First National Bank Bemidji will provide reasonable accommodations for qualified individuals with disabilities.

First National Bank of Bemidji has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and First National Bank of Bemidji reserves the right to change this job description and/or assign tasks for the employee to perform, as First National Bank of Bemidji may deem appropriate.