Concierge- PRN

CONCIERGE - PRN (AS NEEDED) Responsible for creating a positive first impression of the community via telephone and in person. Will greet visitors, handle telephone calls, receive and distribute messages, interact with residents to schedule maintenance and other services, handle clerical tasks as assigned, and manage general atmosphere of the front desk area. Answer emergency calls and contact appropriate authorities when necessary.

QUALIFICATIONS:

• At least one year of experience with front desk management in a hotel or similar setting or equivalent experience and education.
• Exhibits an energetic positive demeanor with a caring, compassionate attitude.
• Ability to effectively read, write and communicate in English.
• Ability to direct, supervise and coordinate the work of others and motivate positive performance.
• Possesses sound organizational and time management skills.
• Possesses good judgment, problem solving and decision-making skills.
• Ability to utilize the computer and related software programs.
• Ability to handle emergency situations in a professional and calm manner.
• Ability to maintain confidential matters.

AREAS OF RESPONSIBILITY: (Include those listed below and other duties as assigned by management) Guests Relations:

• Greet all prospects, family and friends, vendors and other visitors.
• Assist residents with questions and concerns.
• Enforce community security protocol.

Communication:

• Communicates to all staff any changes in resident status.
• Communicates resident concerns or needs to the appropriate department director and Executive Director.
• Writes and reads updates in the Front Desk Communication Log every shift.

Record Keeping:

• Perform all resident safety and system checks.
• Record maintenance and/or building emergencies and report emergencies to responsible department director and the Executive Director.
• Assist the various department Directors with various tasks as requested.

#INDTPW