Concierge - PRN

JOB SUMMARY

Under the direction of the Security & Hospitality Manager, the Concierge serves as the first point of contact and initial ambassador to Village On The Isle. By welcoming all who visit or call Village On The Isle in a warm, helpful and competent manner, the Concierge plays a vital role in creating a positive first impression.  The Concierge is responsible for facilitating communications for residents and staff. The Concierge respectfully interacts with all residents, family members, visitors, colleagues and staff. This is a safety sensitive position.

ESSENTIAL FUNCTIONS

It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Answers all telephone calls that come into the main switchboard and transfers the calls appropriately
• Greets and welcomes all visitors to and vendors of Village On The Isle and ensures proper sign-in protocol is followed
• Initiates, listens and responds, as necessary, to radio transmissions involving residents or staff
• Maintains the Concierge Resident Directory and Data Sheet
• Safeguards confidential resident information and does not communicate it to anyone not authorized to have access to that information
• Attends all in-service trainings and meetings
• Regular and reliable attendance is an essential function of this job

ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS

The essential mental and physical functions listed below are required in order for an employee to be able to perform the essential functions of this position.

• Thinking critically; defined as reading, understanding and taking appropriate action on detailed and complex information
• Sitting for long periods of time
• Lifting and carrying up to 10 lbs
• Repetitive actions/motion of one or both hands
• Hearing ordinary conversation and office sounds
• Verbal communication in person and on the phone
• Written communication by hand and on PC

ADAAA COMPLIANCE

Village On The Isle is an Equal Opportunity Employer. In compliance with the ADAAA, Village On The Isle will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

WORKING CONDITIONS

Work is conducted primarily in health care facility. There is possible exposure to communicable diseases and blood and body fluids that may contain HIV and/or HBV. This position frequently requires working within strict deadlines, under stressful conditions and with a variety of personalities, who may at times be emotional.

MISSION STATEMENT

Village On The Isle is a not-for-profit continuing-care retirement community affiliated with the Evangelical Lutheran Church in America.  We are committed to sharing God’s love by promoting individual growth and dignity, enhancing the quality of life and meeting the human and spiritual needs of our residents, staff and community.  It is not a requirement to be Lutheran to work at Village On The Isle.

MINIMUM QUALIFICATIONS

• High school diploma or GED
• Two years of experience in communications or reception
• Possess or ability to learn and operate a PBX system and radio base unit within three months of employment
• Excellent written and verbal communication skills
• Computer literacy which includes, but is not limited to, Microsoft Office suite