Concierge Services Associate

Job Title: Concierge Services Associate
Department: Concierge Services
Reports to: Administrative Office – League House

Objective: The Concierge Services team acts as our ambassadors for the Union League and the city of Philadelphia. This position aligns well with someone who expresses maturity, strives in a fast-paced environment and has extensive experience in providing superior customer service. The ideal candidate must retain a calm demeanor while working well under pressure, handling requests from members and guests with clear and concise communication skills.

Duties and Responsibilities:

• Provides superior guest service and member experience through multiple channels including phone, email, in-person interactions, and the Union League mobile app chat feature.
• Extremely knowledgeable on all aspects of the Union League and all companion amenities.
• Handles all member and guest requests to include transportation, tickets, flowers, courier services, dining reservations, tee times, tours of the city, etc.
• Maintains a high daily standard of upkeep and organization of the Business Centers to ensure a clean, professional, and welcoming environment for members.
• Helps maintain accurate and up-to-date member information by updating member databases as needed.
• Makes dining and Member Event reservations for members and their guests, and ensures all special requests are communicated to the appropriate personnel.
• Sends Letters of Introduction to reciprocal clubs and has a basic understanding of the clubs.
• Works closely with the golf clubs to provide golf information as needed to members and staff.
• Delivers high-quality guest service, listens to members’ requests, and works to find the appropriate solutions.
• Stays proactive in offering plus-one solutions for members at all times. Understands no task is too small to enhance a member or guest’s experience.
• Assists members with the purchase and coordination of gift certificates as part of fulfilling special member requests.
• Owns tasks and follows up as necessary to ensure member and guest expectations are met.

Required Skills:

• Professional in manner and appearance
• Excellent customer service skills
• Superior written and verbal communication skills
• Proficient with Microsoft365
• Self-motivated and self-starter
• Knowledgeable of Philadelphia and local vicinity

Desired Skills:

• Ability to multitask and prioritize
• Knowledge of local sports teams

Hours:

• Monday – Friday
• 10:00am – 6:00pm

Benefits:

• Fair wages and safe working environment
• Employee meals
• Energetic, multi-faceted, team-oriented work atmosphere
• Exposure to a national market
• Potential to become a commissioned Notary Public after an introductory period to further support member services and administrative needs.
• Opportunities for promotion from within
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Tuition Reimbursement