Concierge Shift Lead | Full-Time, Second Shift (4:00PM- Midnight) (6190)

Concierge Shift Lead | Full-Time, Second Shift (4:00PM- Midnight)
Includes Rotating On-Call Coverage

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What We Offer:

• Competitive Pay – Starting at $17–18/hr, based on experience and responsibilities
• Full-Time Benefits Package – Health, dental, vision, 401(k) with employer match, and paid time off
• Career Growth Opportunities – Professional development, advancement potential, and tuition reimbursement to help you reach your goals
• A Meaningful Role – Make a daily impact as a key leader for our Concierge Services team
• A Supportive Work Environment – Join a collaborative team culture that values professionalism, hospitality, and service excellence

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Who Are We?
Larksfield Place Retirement Communities is more than just a premier senior living community—it’s a movement among our employees who take pride in delivering exceptional care, hospitality, and service every day. Locally managed in Wichita, we are a not-for-profit continuous care retirement community with a national reputation for excellence.

We proudly live out our "Elevate Every Day" mantra, striving to make each interaction meaningful for our residents, guests, and team members.

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Who Are You?
You are an organized, service-driven professional with experience in hospitality, concierge, or customer service leadership roles. You take pride in ensuring smooth operations, delivering exceptional service, and creating a positive work environment. You are dependable, solution-oriented, and enjoy helping others thrive through leadership, coaching, and hands-on support.

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A Day in the Life:

• Serve as the on-shift leader for the Concierge Services team, ensuring seamless operations and timely issue resolution
• Coordinate shift coverage, assignments, and task delegation to maintain service excellence
• Provide on-the-spot coaching and support to concierge staff, reinforcing communication protocols, service standards, and hospitality best practices
• Monitor shift performance, document service requests and incident reports, and escalate unresolved issues to management as needed
• Support new employee training and onboarding, offering ongoing mentorship while reinforcing company culture and professional development initiatives
• Maintain accountability for safety procedures, policy compliance, and regulatory standards
• Assist in tracking departmental expenses, scheduling, and minor administrative functions
• Participate in rotating on-call coverage, providing after-hours support for escalated concerns as scheduled
• Uphold and model Larksfield Place’s premier service standards with every resident, visitor, and teammate interaction

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Qualifications:

• At least three (3) years of experience in hospitality, concierge, customer service, or related fields
• Strong communication, leadership, and teamwork skills
• Experience using standard office equipment (e.g., computer, copier, phone systems)
• Intermediate proficiency with Microsoft Outlook, Word, and Excel
• High school diploma or GED required; additional hospitality or leadership training preferred
• Valid driver’s license required
• Must pass a physical exam and meet all vaccination and TB screening requirements

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At Larksfield Place, being premier isn’t just a standard—it’s a way of life. Our team takes pride in delivering outstanding service, creating memorable moments, and making a difference for our residents and community.

Apply today and be part of a community where we Elevate Every Day—together.