Concierge Supervisor

$21.02 - $29.32 Hourly Rate (Based on years of experience). With bonus opportunities.

Westminster Place | Full Time | Community Life Department | 8:00am - 4:00pm | 5 Days a week

Are you looking for a team where you can bring your passion, strengths, and best self as a Concierge Supervisor?

At Westminster Place, you’ll join a mission‑driven community where employees work together to deliver a truly personalized experience for our residents. Our team values collaboration, compassion, and shared expertise, and we’re searching for individuals who lead with heart and help create a positive, uplifting environment.

If you’re someone who enjoys making a difference, building meaningful connections, and contributing to a workplace centered on wellness, independence, joy, and security, you’ll feel right at home here.

Why YOU Will Love Working With Us

Comprehensive Benefits That Care for You

• **Health & Wellness:**Medical, dental, vision, Wellhub, and onsite fitness
• **Financial Security:**PTO rollover/sellback, 403(b) with match, commuter benefits, financial counseling
• **Peace of Mind:**Life insurance, disability coverage, EAP support
• **Growth & Development:**Tuition reimbursement, scholarships, mentorship, and career pathways
• **Community & Connection:**Engagement events and 24/7 chaplain counseling for emotional/spiritual support

Key Responsibilities

• Create and maintain an exceptional arrival and welcome experience for residents, families, guests, vendors, and prospective residents.
• Build positive relationships with residents and families while maintaining confidentiality, professional boundaries, and resident dignity.
• Provide service recovery support by addressing concerns, coordinating resolutions, documenting issues, and ensuring timely follow-up.
• Oversee all day-to-day operations, staffing, and efficiencies at Concierge stations.
• Answer and appropriately route all incoming telephone calls.
• Offer general information, directions, and assistance to residents, visitors, staff.
• Inventory and coordinate resource materials used by the staff at concierge desks.
• Manage package receipt and distribution, dry-cleaning coordination, lost-and-found procedures, resident directories, key control, and mail-related services.
• Record donations to the Geneva Program.
• Screen visitors; requests that visitors sign registration book; notifies residents of guests' arrival.
• Notify Public Safety staff if there is an emergency.
• Hire, onboard, train, coach and supervise the Concierge team.
• Promote teamwork, accountability, cross-functional collaboration among the staff.
• Develop, review, refresh, training procedures, resource guides, service protocols.

Qualifications & Skills

• Minimum of two years of customer service experience, hospitality, concierge, resident services, or guest services experience.
• Minimum of two years of supervisory or leadership experience preferred.
• Experience working with older adults, senior living communities, healthcare environments, customer-focused service organizations preferred.
• High School diploma or GED required.
• Associate’s or bachelor’s degree in hospitality management, business administration, communications, gerontology, human services, or a related field preferred.
• English language proficiency

About Presbyterian Living

Presbyterian Living is an independent, not‑for‑profit senior living organization offering a full continuum of care—including independent living, assisted living, skilled nursing, and memory care. Since 1904, we’ve welcomed people from all backgrounds across our communities in Evanston (Westminster Place & Ten Twenty Grove), Lake Forest (Lake Forest Place), and Arlington Heights (The Moorings).

What sets us apart is our commitment to people - residents, families, and employees alike. We’re a compassionate, mission‑driven organization where team members feel supported, valued, and inspired to make a meaningful difference each day.

Ready to Join a Team That Feels Like Family?!

If you're passionate about helping others, excited to grow in your career, and eager to make a real impact, we’d love to meet you.

Apply today and discover the difference you can make at Westminster Place!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.