Concierge Supervisor

Whether in our kitchens, dining rooms, event venues, accommodation or offices, our singular purpose is to exceed our guest's expectations with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members.

Fota Island Resort is currently recruiting for the position of Concierge Supervisor. Please note a full drivers licence is required for the position.

Responsibilities:

To provide an excellent guest service experience

• To carry out all daily Concierge duties while on shift as per the departmental standards

Communicating updates and announcements to the Concierge Team

Introducing new procedures, at SOP development stage through to implementing and monitoring progress to enhance guest experience and satisfaction

Assist in the running of departmental meetings

Liaising with the Front Office Manager in relation to any concerns or requests highlighted by the team

Co-ordinating the maintenance and upkeep of concierge vehicles

Ensuring all Concierge SOPs are being followed

Training of new team members

Liaising with the reception and guest relations in relation to guest requests and arrangements

Managing the Concierge email inbox

Overseeing the arrival of VIP guests

Qualities we are looking for:

Full drivers licence

A passion for providing exceptional guest service

Excellent attention to detail

Confident, professional and welcoming personality

Impeccable appearance of personal grooming

Proficient in English language

Have a positive impact, taking personal responsibility and initiative to resolve issues

Be flexible, responding quickly and positively to changing requirements

Maintain high team focus by showing co-operation and support to colleagues in pursuit of the department goals

What you'll get in return:

Company funded educational programs

Discount on dining options of up to 50% across our dining outlets within The Collection

Reduction on accommodation for family and friends across The Collection

Discount on Spa treatments and products

Use of health club and swimming pool

Staff dining facilities

Staff parking

Rewards and recognition such as service awards and employee of the year awards

If you are seeking a rewarding career that involves first rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining The Fota Collection