Concierge Supervisor

Novotel & Ibis Gate Abu Dhabi

Job description

1. Supervision: Lead and schedule bell staff for efficient operation.
2. Guest Assistance: Ensure timely luggage delivery and guest escort services.
3. Communication: Coordinate with front desk for guest requests.
4. Maintenance: Oversee cleanliness and functionality of the lobby area.
5. Training: Mentor bell staff on service standards.
6. Implement, coordinate and supervise Bellmen, Doormen and the valet parking team.
7. Proper grooming at all times.
8. Show fullest cooperation and respect within the team and other departments.
9. Is aware of the daily activities and has product knowledge of all the hotel facilities.
10. Handle issuance of guest room key cards and ensure effective control for guest security.
11. Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.

Desired Candidate Profile

Qualifications

High School diploma or equivalent.

Prior experience in bell services with leadership duties.

Good communication and organizational skills.

Knowledge of local attractions and services.