Concierge Supervisor

About Us

Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong.

Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.

Join Our Team

If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our team members.

Responsibilities:

• Greet and bid farewell to all arriving and departing customer and be helpful to guests
• Work alongside with all teams to ensure an exceptional guest journey from pre-arrival and during the stay, to departure and post-departure
• Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the establishment
• Ensure luggage are delivered and collected accurately, efficiently and timely
• Maintain and control the use of the luggage room, ensure that luggage is properly stored
• Monitor the concierge counter and support the daily operations
• Foster quality customer service and enhance relationship with guests by handling telephone enquiries, referring emergencies to appropriate employees, drafting notices and reply to guests promptly
• Manage Car Park In/Out control and relevant car park service matters
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
• Arrange transportation (e.g. taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed
• Perform any ad hoc duties as assigned by the superiors

Requirements:

• Diploma holder in hospitality management or related discipline
• Minimum 2 years of experience in Concierge or with related working experience in customer service, preferably in the hotel industry
• Fluent spoken and written English and Chinese, other language is an advantage
• Possess valid Hong Kong driving license Type 1, holder of driving license Type 2 will be an advantage

Benefits:

• 5 Day Work Week
• Birthday Leave
• Group Medical Insurance (For Employee and Employee's Children)
• Dental Care for Employee
• Complimentary Duty Meal
• Transportation Allowance
• Yearly Discretionary Bonus
• Hotel Food & Beverage Discounts
• Good Career Progression & Development

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With a large number of applications received, only shortlisted candidates will be contacted for an interview.

Personal data collected will be treated in strict confidence and used for recruitment purposes only.