Concierge Supervisor, Full Time

The hourly wage rate for this position is $26 .  Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy

Job Summary

Our company is seeking a highly motivated and organized Corporate Concierge to join our team. The Concierge is responsible for delivering exceptional customer experiences, and always ensuring guest satisfaction within the Conference Centre, assisting with the support of catering and event operations as needed. This is a Monday to Friday role, and associates must be able to work flexible hours, either opening or closing, depending on business requirements.

Now, if you were to come on board as our we’d ask you to do the following for us:

• Greet each guest or client warmly and builds memorable experiences for all guests.
• Coordinate service based on each client's individual needs, according to event BEOs (Banquet Event Orders).
• Accommodate guest requests in a timely and courteous manner, ensuring follow-up if necessary.
• Use a “personal touch” in all email correspondence with clients before, during, and after events.
• Work with the client team and onsite booking system to coordinate movement and bookings throughout the Conference Centre and premium dining floors.
• Collaborate with the Events Team to address needs on the conference floors and premium dining floors.
• Demonstrate the ability to think creatively and solve problems based on the needs of the business.
• Anticipate, identify, communicate, and seek solutions for operational challenges.
• Manage incoming phone calls and client requests in a timely manner. Read and respond to email correspondence as required.
• Always follow client and company policies.
• Always maintain a professional appearance and demeanor.
• Support the Events team with tasks such as managing reception areas, arranging buffet labels, dietary labels, Visitor Management System, and ensuring the proper distribution of name badges.
• Collaborate with clients to detail meetings as assigned.

Think you have what it takes to be our Corporate Concierge? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Minimum 3 years’ experience in administration or customer service
• Strong communication and analytical skills, well-developed interpersonal skills, excellent written and verbal communication skills
• Well-developed organization skills, ability to adapt to changing circumstances with ease
• Proficiency in Event Management Software, EMS is a bonus
• Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint)