Concierge Team Member

About Assetlink

From humble beginnings, Assetlink has grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence.

The Role

Casual opportunity available!

The Concierge team member plays an integral role in the guest experience as you will be our client’s customers' first point of contact. The Concierge must meet and greet all visitors to the customer service desk with a helpful and welcoming attitude and create amazing first impressions by assisting the guests with queries and special requests.

The role is to provide accurate and correct information & directions, anticipate customer needs and act immediately to resolve complaints; consistently striving to delight the customer by going above and beyond.

We are looking for an energetic people person who enjoys interacting with customers and the ability to achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers.

This role is based at our Canberra Centre site.

Role Requirements:

• Impeccable presentation and grooming
• 5-star customer service skills
• Have a positive and enthusiastic personality
• The ability to work in a dynamic, fast-paced environment, whilst maintaining composure
• Delivering outcomes of the highest quality
• Excellent verbal and written communication skills
• Ability to create lasting impressions and meaningful relationships
• An ability to work both independently and as part of a team
• Adequate flexibility and availability to work across a 7-day week, including Public Holidays
• Prior customer-facing customer service or hospitality, retail, hotel concierge experience is preferred
• Good knowledge of and a commitment to safe working practices
• Be physically fit to carry out standard duties and ability to work on your feet for lengthy periods
• Must have valid work rights in Australia

What we offer you:

• Reward and recognition incentives
• Ongoing training and development
• A safe and supportive working environment
• A family-oriented culture
• Free uniform

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be a key part of our team at Canberra centre, we’d love to hear from you, click ‘Apply’.