Concierge (Ultra-Luxury Residential) Position

Key Responsibilities

• Premier Resident Service & Hospitality: Warmly welcome residents and guests, providing tailored information regarding building amenities, local attractions, and services.
• Personalized Assistance: Handle high-touch requests including reservations, travel logistics, errand coordination, and booking appointments.
• Query & Problem Resolution: Proactively address resident inquiries and resolve concerns efficiently by collaborating with relevant departments.
• Logistics & Deliveries: Oversee incoming mail, parcel deliveries, and luggage assistance with strict accuracy and care.
• Access Control & Operations: Assist with visitor management, basic administration, and adherence to safety and confidentiality standards.

Qualifications

• Education: Bachelor's degree in Hotel Management, Hospitality, or a related field.
• Experience: 1–3 years in hospitality or luxury service environments (candidates from related customer service backgrounds are welcome).
• 5-star hotel experience preferred.
• Language & Communication: Strong English communication skills and interpersonal tact.
• Attributes: Highly resourceful, discreet, detail-oriented, with strong problem-solving skills.
• Flexibility: Ability to work in a 24/7 rotational shift schedule (5 working days, 2 days off ).