Concourse Manager

Job Title: Concourse Manager

Department: Operations

Reports To: General Manager/Director of Operations

Status: Exempt

Date: May 2025

Salary:

Broad Responsibilities:

Lead operations across airport concourses food service locations by driving exceptional results,

maintaining company culture, and managing relationships with brands and airport authority. Hold

accountability for financial, operational, and guest service objectives while sustaining best-in-class work

environments. Develop strategic training initiatives and provide leadership to ensure consistent

premium service delivery that exceeds Food and Beverage standards. Direct and mentor unit-level

management teams to achieve operational excellence and foster associate growth

Main Duties & Responsibilities:

1. Assist the senior leadership in maximizing sales and profits by meeting and exceeding

sales budgets.

2. Understand completely all policies, procedures, standards, specifications, guidelines, and

training programs.

3. Monitor food preparation and methods to ensure compliance with brand and

company specification and standards.

4. Estimate food consumption, place orders with suppliers, and check quality standards

upon delivery of food and beverage.

5. Resolve customer complaints about food quality or service through company standards.

6. Maintain sanitation standards and keep appropriate records.

7. Monitor actions of staff and customers to ensure that health and safety standards and

liquor regulations (where applicable) are followed in adherence to state and local

guidelines.

8. Prepare all required paperwork, including forms, reports, and schedules in an organized

and timely manner.

9. Arrange for maintenance and repair of equipment and other services (as needed)

10. Maintain opening and closing procedures and security standards.

11. Make employment and termination recommendation consistent with company

guidelines.

12. Ensure all employees follow company dress code guidelines.

13. Recruit, hire and oversee Brand & Company training for staff.

14. Forecast labor and staff schedule appropriately as business dictates.

15. Responsible for onboarding and continued development of associates assigned to

their concept.

16. Perform any other duties assigned by supervisor

Skills and Qualifications

1. Minimum High School Diploma, some college preferred.

2. 2-5 years restaurant management experience.

3. Excellent communication skills.

4. Strong organizational skills

5. Strong customer service skills

6. Ability to forecast sales based on trends.

7. Must be able to adapt to a diverse workforce.

8. Competency in ordering and inventory process

9. Ability to lead a team and reach organizational objectives and goals.

10. Ability to understand all P&L responsibilities and goals for the location including labor,

sales, and COG.

11. Ability to work under pressure.

12. Able to work a flexible work schedule and meet business demands, including weekends

and holidays. Knowledge of managing the operations of a business, with knowledge of

products and services including selling strategy

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand for long periods of

time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to

reach with hands and arms, climb, balance, taste, and smell. The associate is also occasionally

required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 35 pounds. Specific vision

abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth

perception, and the ability to focus

EEOC Statement:

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.