Conference Associate

Under the supervision and guidance of the Catering & Conference Services Manager, candidates will take daily direction and event information from the Food & Conference Team. Their main task is to act as a 'runner' for event clients (setting up directional signs / taking down signs, on-call for events, check on set up & catering deliveries, AV support etc.).

Specific duties include:

Event Support

• Assist with organizing many aspects of client events such as checking on room set-ups, locking and unlocking of doors, confirming catering delivery, signage distribution (creation, pick-up, distribution, take-down), distributing parking passes, checking on work orders, and setting up audio visual equipment. For multi-day conference groups, added tasks include welcome kits are delivered and check-in packages are ready on time, name badges created, printed.

• Ensure the CA Kits are fully stocked and readily available for events

• During an event day, the CA would be on-call to assist with any issues that may arise

• Check in with clients on a regular basis during their event

• Examples of clients ‘on-call’ requests may include pick ups from various city businesses, assistance with AV equipment, changes to room set ups, additional equipment needs (ie. Flipcharts) or questions about University facilities, amenities or food services

• CA’s are required to monitor their time, prioritize tasks as they arise and pull in other staff members for support

Communication

• Review events regularly to stay up to date (Google Calendar, Banquet Event Orders)

• With guidance from Coordinators, prepare your tasks for shift. For early mornings, this is completed the day before your full ‘shift’ (Daily to-do)

• Complete shift summaries daily (Daily Update)

Other Related Duties

• Ad-hoc support for colleagues, guests, and clients (logged into the ‘Queue’ when clients in house & on shift) - Suggest and implement ideas and programs for a positive guest experience at LakeheadU and Thunder Bay - Project Support as required (ie. re-organzation of storage areas, inventory control, research projects, social media etc)

• Bar Service Support

• Other related duties as required

Qualifications:

Must hold a valid driver’s license (Full G-Licence Required for insurance purposes)

• Must download Zoom mobile phone app to personal phone for on call system (monthly phone compensation provided)

● Must be able to work flexible hours including split shifts (around class schedules), evenings, and weekends

● Must be able to organize own workload under minimal supervision; must require very little direction

● Must be able to deal courteously, professionally and effectively with staff and guests

● Ability to exercise tact, judgment and initiative

● Keen interest in organizing special events is an asset

● Ability to work with computers and audio-visual equipment; proficient knowledge of PC computers and G-Suite, Microsoft Office, Internet and cloud-based programs

● Good verbal and written communication skills

● Must be comfortable and proficient when dealing with cash, credit cards and debit

● Ability to maintain the confidentiality of all materials handled

● SmartServe Certification is an asset

● First Aid and CPR training desirable

● Familiarity with Residence and Lakehead University campus is an asset

Pay: From $18.00 per hour

Expected hours: 5.0 – 20.0 per week

Benefits:

• Flexible schedule

Application question(s):

• Do you hold a valid Ontario Driver's License (Full G-License is required)?

Work Location: In person