Conference Coordinator

• Collaborative, customer service oriented, and organized. Will handle significant review and processing of publication requests and submissions, and engage with staff and volunteers on conference and publication requests.
• 1-+ years business/related experience, with event / conference experience preferred.

The Conference Operations Associate will be responsible for performing and managing operations duties in support of Conferences, Events & Experiences Conference Operations (CO) team. This includes, but is not limited to processing of conference publications requests, content submissions and customer service communications in support of conference activities and processes.

Publication Processing:

• Main point of contact for assigned publications, including reporting, issue resolution, some responsibility for time published .
• Accept and review of submitted forms, and cataloging information, and receipt of conference content after the conference including posting research.
• Educates and assists conference organizers and others with electronic publishing requirements and content submission .
• Receipt of conference content, review of submitted items with respect to applicable laws, policies, and internal controls, and conducts quality checks of content submitted.

Customer Facing:

• Provides accurate and timely responses – both in written and oral communications, and routes requests and projects to the appropriate subject matter expert for follow up and execution.
• Provides recommendations to revise existing processes and technology needs that will improve conference operations, and assist fellow team members to establish a consistent level of quality, accuracy and compliance to departmental standards.
• Primary point of contact for management of communication database
• Data audits

Education

• Bachelor's degree or equivalent experience preferred

Skills and Requirements

• Demonstrates strong organization, multi-tasking skills.

• Proficiency in MS Office applications (Word, Excel, etc), Smartsheet, Oracle, Google applications and Data management

• Strong interpersonal skills and the ability to communicate clearly and work effectively with customer, vendors and staff.

• Detail oriented, independent-yet-team-oriented, self-starting, proactive demeanor.

• Ability to produce well organized and visually compelling presentations

• Superior communication (written and verbal), attention to detail, time management and human relation skills are essential for meeting the objectives of this job.

• Must be able to handle large volumes of incoming correspondence and documentation and determine the best and most appropriate source for information when responding to incoming inquiries.

• Must be able to handle several distinct tasks, both serially and in parallel, in a deadline-driven environment

• Must be able to seek guidance of supervisor and coworkers.

• Must be technologically savvy, and be willing to seek out technology solutions to business challenges

• Positive attitude and a supportive, team-based approach towards the attainment of departmental goals

• Exceptional cultural awareness, judgment, and tact; routine interaction with various levels of employee and an international constituency of society/council/region officers, volunteers, and partner associations/institutions.