Conference Services Manager

The Conference Services Manager oversees all logistical and operational aspects of conferences, meetings, and group events. The role blends client service, event planning, operations coordination, and cross-department communication. This role involves overseeing operation services to ensure exceptional customer satisfaction, drive revenue growth, and foster long-term client relationships for repeat business.

HOW YOU?LL SHAPE THE EXPERIENCE & FUTURE

• Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO?s and Convention Resumes.
• Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO?s and signed by authorized representative.
• Ensures timely distribution of all BEO?s and Resumes to the appropriate departments and follows up on any questions.
• Maintains detailed files, notes, records, and trace systems to ensure event meets customer expectations.
• Verifies space requirements and meeting room set-up with the client and ensures that public space needed is properly maintained and in good condition.
• Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
• Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
• Reviews event sheets and work with appropriate departments to ensure quality and satisfaction.
• Maintains positive guest and employee relations through prompt, precise, and courteous communication.

KEY STRENGTHS FOR SUCCESS

• Detail-oriented mindset with exceptional organizational and multitasking abilities
• Strong interpersonal and communication skills, both written and verbal
• Calm under pressure and solution-oriented when addressing client needs
• Collaborative team player who thrives in a fast-paced, dynamic environment
• Ability to balance operational logistics with customer service excellence

PROFESSIONAL EXPERIENCE

• 2+ years of experience in convention services, catering, or event planning in a hotel or hospitality setting
• Proven experience managing multiple events and client accounts simultaneously
• Familiarity with event management software, hotel property management systems (PMS), and Microsoft Office Suite

ACADEMIC BACKGROUND

Bachelor?s degree in hospitality management, business, event management, or related field

Minimum 3 years of experience; OR equivalent combination of education and experience.

Requirements

Successful completion of a background check is required prior to employment.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time