Configuration Analyst (Logistics) - Morning Shift, BGC

Support the Supply Chain Technology Manager and Team Leader in configuration, integration and master data effectiveness to drive continuous improvement and optimal functionality.

Collaborate closely with service delivery, logistics, category management, finance and engineering teams to ensure the effective execution of system functionality, playing a pivotal role in driving technical efficiency across Temple & Webster’s supply chain.

Position Scope and Key Responsibilities

The main responsibilities of your role include the following:

Logistics System Incident Scorecard and Continuous Process Improvement

• Maintain the logistics system incident and configuration changes scorecard.
• Support the Supply Chain Technology Team Leader in conducting root cause analyses of logistics incidents.
• Provide consolidated data insights and evidence from documented incident statistics to support cause-and-effect analysis of logistics system process gaps.
• Support the Supply Chain Technology Team Leader in identifying and implementing logistics process improvements.
• Follow up on new system configuration requirements arising from system improvement action plans and measure system performance improvements.

Logistics Systems and Configuration

Supportive role for team backup

• Assist in documenting logistics system configuration requirements, adhering to the existing logistics process hierarchy and structure when required.
• Support team members in reviewing open incident tickets in the logistics ticketing system and executing logistics system configuration change requests and responding to enquiries as needed.
• Assist in updating system configuration attributes on the Central Administrator page, carrier integrator and parcel tracking and tracing software to accommodate new business requirements, new supplier onboarding and other changes when required.
• Assist in documenting logistics system configuration changes and communicating their impacts to business unit owners, in accordance with the responsibility assignment matrix outlined in the logistics standard operating procedures.
• Assist in preparing and reporting summaries of logistics system configuration changes when required.

Personal Requirements

The successful candidate should demonstrate the following skills, experience and qualifications:

1. Process Improvement and Six Sigma: Hands-on experience applying Six Sigma methodologies in a logistics or supply chain environment, including the Pareto Principle, basic metrics, the 5 Whys and problem statement development. (NICE-TO-HAVE)
2. Adaptability and Technology: Ability to adapt to new tools and technologies (e.g., Gemini) that enhance the design and control of supply chain processes, aligning with organisational objectives and industry best practices.
3. Collaboration and Stakeholder Engagement: Strong collaboration, communication and stakeholder engagement skills, with the ability to influence different business units and stakeholders.
4. Logistics and Business Acumen: Proficiency in logistics KPIs and metrics, business terminology and functional business operations.
5. Business Communication: Strong, clear and effective business communication skills.
6. SQL and Database Knowledge: Experience with SQL, including writing SQL queries, understanding database structures and understanding relationships between SQL tables. (NICE-TO-HAVE)
7. Microsoft Excel: Proficiency in Microsoft Excel, including formulas, PivotTables and data models.
8. Industry Experience: Experience in logistics, supply chain, e-commerce, order management systems, shipping and order tracking systems.