Configuration Analyst - ServiceNow CMDB

We're looking for an experienced Configuration Analyst to support the uplift and ongoing maturity of a large enterprise ServiceNow CMDB environment.

This is a hands-on role focused on CMDB data quality, governance, remediation and accountability, working closely with technology teams, service owners, asset managers and ITOM specialists.
You'll be joining a structured, enterprise environment where Configuration Management plays a critical role in operational performance, governance and technology risk.

Responsibilities

• Drive CMDB data quality initiatives, identifying and remediating accuracy and completeness issues
• Establish clear CI ownership, governance and accountability across technology teams
• Define, monitor and report on CMDB health metrics and KPIs
• Develop dashboards and reporting around CMDB health, compliance and asset management
• Implement certification and attestation processes to maintain data integrity
• Educate stakeholders on Configuration Management best practice and RACI responsibilities
• Work closely with ITOM teams to investigate Discovery issues and improve CMDB data quality
• Support commissioning and decommissioning processes across the asset lifecycle
• Ensure Configuration Management standards, controls and governance requirements are maintained

Skills

• Strong hands-on experience with ServiceNow CMDB
• Solid understanding of ITIL and Configuration Management / SACM principles
• Experience with CMDB governance, data remediation and data quality improvement
• Strong knowledge of CI ownership, controls and governance frameworks
• Experience developing dashboards, reporting, KPIs and performance metrics

Highly regarded:

• ServiceNow ITOM / Discovery experience
• Asset lifecycle management experience
• Large-scale CMDB uplift or transformation programs
• Governance, risk and compliance exposure
• Experience within financial services, payments or another regulated environment

Please apply here or send me your updated cv at [email protected]