Configuration Management Analyst

Configuration Management Capability

ITIL-based Configuration & Asset Management professional skilled in CMDB governance, ServiceNow, CI mapping, audits, data quality, and reporting.

• Demonstrated experience in IT Configuration Management and IT Asset Management (ITAM), with a strong understanding of ITIL Configuration Management principles and best practices

• Proficient in managing and maintaining Configuration Management Databases (CMDB), ensuring the integrity, accuracy, and completeness of configuration data

• Strong understanding of configuration baselines, CI relationships, dependency mapping, and service modeling across infrastructure, applications, databases, cloud services, and network components

• Hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, and related Configuration Management modules

• Experience conducting CMDB health assessments, audits, reconciliation activities, and data quality improvement initiatives

• Strong analytical skills with the ability to identify configuration discrepancies, assess operational impacts, and recommend corrective actions

• Excellent verbal and written communication skills, including the ability to develop governance reports, dashboards, and executive-level presentations.

Focuses on:

·       Maintaining Configuration Item (CI) records

·       Ensuring CMDB accuracy

·       Tracking relationships between systems, applications, and infrastructure

·       Supporting impact analysis and troubleshooting

Key outputs:

·       Updated CMDB

·       CI inventories

·       Dependency mapping

·       Asset relationship documentation