Configuration Management Analyst

Location: Bangalore, IN

Could you be the full-time Configuration and Data Management Analyst in Bangalore were looking for

Your future role

Take on a new challenge and apply your configuration management expertise in a cutting-edge field. Youll work alongside dynamic and collaborative teammates.

You'll play a key role in ensuring the accuracy, completeness, and governance of our configuration management database (CMDB), which serves as the single source of truth for our global IST operations. Day-to-day, youll work closely with teams across the business, including service owners, application owners, architects, and IST Directors, to enhance processes, implement automation, and ensure alignment with Alstom's global strategy. Youll also drive continuous improvement initiatives and foster a culture of digital transformation within the IST organization.

Youll specifically take care of maintaining strong relationships with key stakeholders, but also defining and implementing a robust configuration management governance model.

Well look to you for:

• Supporting the positioning and use of the CMDB as the single point of truth
• Ensuring an end-to-end view of the configuration management process for BAU topics
• Driving governance and day-to-day activities with a wide network of stakeholders
• Continuously improving the accuracy and completeness of the CMDB and expanding its scope to cover the entire IST landscape
• Advancing the automation of data uploads to the CMDB
• Communicating configuration management strategies, priorities, and projects to both internal and external partners
• Maintaining awareness and alignment with the IT leadership team through regular reporting
• Measuring stakeholder satisfaction and implementing improvement plans

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role:

• Graduate with a bachelors degree in IT (an advanced degree is preferred)
• ITIL certification is a must
• Minimum 3 years of experience in configuration management
• Experience with the ServiceNow platform is preferred
• Excellent verbal and written communication skills, with the ability to interact and influence at all levels of the organization
• Good analytical, problem-solving skills
• Ability to formalize and present complex issues and concepts in a clear, concise manner
• Result-oriented with strong attention to detail
• Experience managing multi-partner teams in complex environments
• Ability to work effectively in virtual, geographically dispersed, and cross-cultural environments
• Good stakeholder management skills

Things youll enjoy

Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines
• Work with new security standards for rail signalling
• Collaborate with transverse teams and supportive colleagues
• Contribute to innovative projects
• Utilise our agile and flexible working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning programs
• Progress towards leadership or expert roles in IT and configuration management
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you!