Configuration Specialist

Role & responsibilities

Key Responsibilities

• Act as a liaison between clients, business users, product teams, and development teams.
• Gather, analyze, and document business requirements and translate them into application/configuration requirements.
• Configure workflows, business rules, reference data, user roles, permissions, and system settings.
• Coordinate with development teams on customizations, enhancements, integrations, and defect resolution.
• Perform data validation and analysis using SQL queries and database tools.
• Validate integrations and perform basic API testing using Postman.
• Manage user stories, tasks, defects, and delivery progress using Azure DevOps Boards and Jira.
• Facilitate requirement workshops, solution discussions, walkthroughs, demonstrations, and stakeholder meetings.
• Prepare implementation dashboards, reports, status updates, and project documentation.
• Support UAT planning, execution, issue tracking, and business-user coordination.
• Support user onboarding, release readiness, deployment coordination, and post-release activities.
• Analyze application and data-related issues and coordinate with relevant teams for resolution.
• Maintain effective communication with clients and stakeholders throughout the implementation lifecycle.

Client Engagement & Stakeholder Management

• Serve as a key point of contact between business stakeholders, clients, technical teams, and delivery teams.
• Conduct requirement discussions and translate business needs into actionable system requirements.
• Present solution approaches, configuration changes, demos, and implementation updates to stakeholders.
• Manage stakeholder expectations and ensure timely communication on risks, issues, dependencies, and delivery status.