Confirmation Specialist

Appointment Confirmation Specialist (Call Center / Phone Sales)

Are you confident on the phone, sharp with details, and great at taking control of a conversation?

Sunbelt Home Solutions is looking for a detail-oriented, outgoing, and assertive Appointment Confirmation Specialist to join our growing call center team!

This is NOT your typical customer service position. We're looking for someone with a strong phone presence, a sales-minded personality, and the ability to handle objections while maintaining exceptional accuracy.

You'll play a critical role in ensuring homeowner appointments are properly confirmed, qualified, and ready for our sales representatives.

On-Site Only in St. Pete — Not Remote

Why Join Sunbelt Home Solutions?

• Competitive Pay: Base + Performance Bonuses
• Afternoon/Evening Shifts Available
• Health, Dental & Vision Insurance
• 401(k) and Paid Time Off
• Opportunities for Career Growth and Advancement
• High-Energy, Team-Oriented Environment
• Paid Training and Ongoing Development

What You'll Do

• Make outbound confirmation calls to homeowners with scheduled sales appointments.
• Handle inbound calls and appointment-related inquiries.
• Overcome objections, build rapport, and confidently secure appointment commitments.
• Verify homeowner information and ensure all appointment details are accurate.
• Perform high-volume data entry and maintain detailed CRM records.
• Review and scrub appointments for accuracy, quality, and completeness.
• Dispatch confirmed appointments to our in-home sales representatives.
• Navigate multiple screens and systems while maintaining engaging phone conversations.
• Work closely with call center leadership to maximize appointment confirmation rates and schedule efficiency.

What We're Looking For

• Phone Sales, Outbound Call Center, Appointment Setting, or Appointment Confirmation experience strongly preferred.
• Strong, confident personality with an engaging and persuasive phone presence
• Exceptional attention to detail, accuracy, and organizational skills.
• Comfortable handling objections, asking direct questions, and guiding conversations.
• Strong data entry skills with a minimum typing speed of 35 WPM.
• Ability to multitask between multiple screens, tabs, and CRM systems while speaking with homeowners.
• Self-motivated, coachable, and comfortable working in a performance-driven environment.
• Strong communication skills with the ability to build rapport quickly.
• Experience with CRM software such as Salesforce, LeadPerfection, MarketSharp, or Improveit360 is a plus.
• Bilingual candidates are encouraged to apply, but bilingual skills are not required.

Who Thrives in This Role?
You'll be a great fit if you're someone who:

• Has a sales mentality, not just a customer service mindset.
• Isn't afraid to pick up the phone and take control of a conversation.
• Can confidently turn hesitation into commitment.
• Notices the small details others might overlook.
• Enjoys a fast-paced environment where accuracy and results matter.
• Can balance a strong personality with professionalism and excellent communication.

Position Type: On-Site Only — Not Remote

Location: St. Pete, 33716

Ready to Put Your Phone Skills to Work?
If you have a strong phone presence, a sharp eye for detail, and the confidence to handle challenging conversations, we want to hear from you!

Apply today and take the next step in your career with Sunbelt Home Solutions!