Connectivity Carrier Manager

Role description

Role: Connectivity Carrier Manager

Location: Krakow Poland(Hybrid, 3 days in a week)

6 Months contract(Sub-Con or B2B Contract)

Rate: 135 PLN per hour

Experience 5 plus Years

Responsibilities

• Lead all carrier management activities across EMEA covering approximately 40 telecom carriers across 19 markets
• Support the Global Carrier Manager in establishing carrier management processes governance frameworks and operational standards
• Build and maintain an accurate carrier inventory across the region
• Define governance service management performance management contract management and thirdparty management processes
• Ensure carrier compliance with HSBC policies controls and regulatory requirements
• Monitor carrier performance and provide management visibility through performance reporting and KPIs
• Build and maintain strong relationships with telecommunications carriers and service providers
• Work closely with Procurement and Finance teams to negotiate and maintain optimal commercial agreements
• Participate in carrier evaluations RFPs contract negotiations renewals and vendor assessments
• Manage escalations and service issues with telecom providers
• Support delivery of secure resilient and costeffective network connectivity services
• Collaborate with global infrastructure network security procurement and business teams
• Drive continuous improvement across carrier management processes controls and operational effectiveness
• Support audits compliance reviews risk assessments and governance activities

To be successful in this role you should have

• 5 years of experience in Carrier Management Telecom Vendor Management or Network Service Management
• Strong experience managing telecommunications carriers and service providers
• Strong understanding of telecommunications infrastructure and services
• Knowledge of industrystandard carrier circuits connectivity services WAN technologies and provider ecosystems
• Experience working within large global technology organizations
• Experience managing network infrastructure services in highly regulated environments
• Strong thirdparty vendor and supplier management experience
• Strong commercial and contractmanagement skills
• Experience participating in RFPs service reviews contract renewals and supplier negotiations
• Understanding of network topologies routing connectivity services and telecommunications operations
• Ability to communicate technical concepts to nontechnical stakeholders
• Experience building relationships with business technology and external stakeholders
• Strong analytical organizational and governance skills
• Experience supporting compliance audit riskmanagement and control frameworks
• Strong customerservice orientation and stakeholder engagement skills
• Experience in Financial Services or Banking environments is highly desirable
• Ability to work in a global environment across multiple regions and cultures
• Excellent English communication skills

3 Most Important Skills Critical for Success

1 Network Support and Telecom Infrastructure Experience

2 Strong understanding of Network Topologies Connectivity Services and Carrier Technologies

3 Carrier Vendor Management Experience including performance contracts governance and stakeholder engagement

Skills

Mandatory Skills : Content Delivery Network, Edge Connectivity/Networking

About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert