Consigment Associate

About ECO3

ECO3 is a leading global supplier of prepress systems, printing plates, software, equipment, and pressroom solutions for the commercial printing and newspaper industries. We are committed to helping our customers improve efficiency, productivity, and profitability through innovative technology and value-driven solutions.

Position Summary

ECO3 is seeking a detail-oriented and customer-focused Consignment / Customer Service Associate to join our Customer Service team. This role is responsible for managing consignment accounts, ensuring accurate inventory reporting, order processing, billing, and customer support.

The ideal candidate is an organized and proactive professional with strong communication skills and attention to detail. The position also includes providing backup support for Pricing Administration.

Candidates based in Northern New Jersey, preferably near Carlstadt, are strongly preferred to accommodate occasional in-person meetings and initial on-site training.

Key Responsibilities

• Manage daily consignment account operations, including inventory reporting, replenishment, orders, returns, and billing.
• Prepare monthly inventory and usage reports, ensuring accuracy and timely completion.
• Review orders, backorders, pricing, and billing information for accuracy.
• Respond to customer inquiries and resolve issues efficiently and professionally.
• Collaborate with Accounting, Supply Chain, Sales, and Logistics to support customer needs.
• Monitor inventory trends, identify slow-moving inventory, and process credits and account adjustments.
• Provide backup support for Pricing Administration, including pricing updates, quotations, and file maintenance.
• Assist with LME pricing updates, surcharge adjustments, and special pricing projects.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of experience in customer service, order management, or pricing administration preferred.
• Proficiency in SAP AP2 and Microsoft Office, particularly Excel.
• Strong organizational, communication, and problem-solving skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Customer-focused mindset with the ability to work independently and collaborate across teams.

This is an excellent opportunity for a customer service professional looking to contribute to efficient operations, build strong customer relationships, and expand their expertise in consignment management and pricing administration.