Console-OPC

• DAILY BILL DISTRIBUTION

• Make sure that every patient will get daily bill

• Any quires related to billing resolved it and has to communicate to patient / relative. Counseled patient / relative for outstanding protocol.

• COORDINATE THE DISCHARGE FORMALITIES

• Take discharges tentative discharge list from RMO’s floor.

• Start discharge formalities once it gets conformed by floor RMO and get complete with in 30 mints.

• Checked with Staff nurse that all unused medicine has to be return to pharmacy

• Checked that Discharge summary has to be ready.

• Completes all the billing entries.

• Checked form OT, Blood Bank, pathology, radiology ( if any entries pending)

• Put discharge notification.

• Cash Patient - Guide the relative for billing settlement to customer support

• TPA Patient - checks the statues with the TPA Department and explain patient for waiting time, other formalities etc.

• Keep Report file ready for hand over once he/ she settled the bill. With pending report slip.

• Intimate RMO to explain the summary Intimate Nurse for IV Line removal, etc.

• ANSWERED THE PATIENT’S / RELATIVE QUIRES

• Understand the patient’s / relative’s problem, quires, issues.

• Explain them procedure/ protocol if any confusion( as per the guide lines) If any complaint - understand and try to solve it. Give patient proper explanation, make assured that complaint resolved. If it is not in the capacity escalated the issue to the Seniors ( Executive, floor Manager, RMO in charge , Nurse Manger, Billing Manger)Escalation of the issue has same day (as early as possible)

Skills & Competencies

• MS Office proficiency
• Effective interpersonal communication skill and presentation skills
• Ability to organize; prioritize and work efficiently under pressure and subject to changing priorities;
• Managing multiple tasks.
• Problem solving attitude.