• Plan, monitor and control all service activities to ensure alignment with the Company Mission and Core Business Values to achieve all established service objectives and business unit forecasts. Prepare annual budgets for all service operations.
• Select, develop and evaluate service personnel to ensure commitment, competence, and human resource availability.
• Communicate, monitor and enforce Parts and Service Department policies to ensure a high level of consistency within all Operations.
• Model, reinforce and monitor safe work practices to ensure that work environment hazards and lost time accidents are maintained at acceptable levels as set forth by the Executive Safety Committee.
• Analyze all monthly parts and service financial statements.
• Facilitate, Administrate, over company and union issues.
• Monitor Abandoned Call Rate (ACR)
• Parts sales order management
• Warehouse and hose assembly operations

RECOMMENDED QUALIFICATIONS

• Bachelor’s degree in business management is preferred.
• Minimum 10 years’ experience in the heavy equipment industry with progressive supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities, equipment dealership experience preferred.
• Proven ability to deliver exceptional customer service
• Excellent negotiation, organizational, interpersonal and communication skills; both verbal and written.
• Advanced Experience with Microsoft Office, Microsoft Excel, Microsoft Word and other related software.

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans