Construction Defect Claims Examiner (Remote)

Company Overview: Raphael & Associates is a third-party claims administrator and independent claims adjusting company internationally recognized for exceptional service. We understand the importance of adapting to the demands of a dynamic market, and we tailor our services to our clients’ specific needs. As a claims organization, what we do is complex. Our mission is simple: to provide outstanding service, retain extraordinary professionals, and utilize the best technology in the industry!

As a leading organization in the industry, we offer dynamic and challenging opportunities to individuals who want to make a difference. We value camaraderie, vision, a passion for excellence, creativity, and a “roll-up-your-sleeves, get it done” mentality. We are searching for experienced, energetic, creative, and self-reliant professionals for exciting career opportunities!

Job Summary: The work of our inside desk examiners directly contributes to the success of our organization. You will have the ability to make a meaningful impact by leveraging your industry expertise, customer service skills, and ability to manage priorities in a fast-paced environment. This is the perfect opportunity for a self-motivated Construction Defect Adjuster to apply their knowledge of coverage and negligence theories while investigating Construction Defect claims. This position provides an opportunity for the right candidate to expand their career and grow with a forward-thinking organization.

Responsibilities :

• End-to-end management of Construction Defect claims according to policy coverage and state requirements.
• Conduct thorough investigations to determine damages and assess liability exposure; enter detailed notes in our claims management system.
• Direct and manage defense counsel when appropriate.
• Write thorough and professional reports to clients for claims outside authority, draft disclaimer, denial, and reservation of rights letters.
• Appropriately represent the company by executing a high level of service and maintaining professionalism at all times.

Key requirements:

• At least 5+ years of relevant experience
• Must maintain current and valid adjuster license(es)
• Strong project management skills and ability to work independently
• Strong working knowledge of insurance laws and general construction
• Strong verbal and written communication skills
• Excellent customer service skills
• Experience at a Third-Party Administrator (TPA) company is a plus

Benefits and Perks: We are an organization that recognizes and appreciates hard work! We offer a competitive compensation package commensurate with experience, including salary, bonus, paid time off, medical/dental/vision/life insurance, and 401k (with matching!). Most importantly, you will have the opportunity to work directly alongside an extraordinary and dedicated team to grow a critical function within a dynamic, growing company!