Construction Defect Claims Unit Manager

Description Remote Opportunity | Exceptional Benefits from Day One Join a dynamic team as a Claims Unit Manager specializing in Construction Defect. We offer work from home and a competitive benefits package that supports your well-being and growth.

What We Offer:

• Comprehensive Health Coverage – Medical, Dental & Vision (Effective Day One)
• Generous Paid Time Off
• Robust 401(k) Plan
• And So Much More!

Essential Duties and Responsibilities:

• Effectively supervise unit of 5-8 claims people and their respective caseloads in a proactive manner.
• Adhere to all file handling standards, company best practices, state statutes and requirements necessary to pass audits performed by regulatory agencies, carriers, and clients. Form well written emails and LLR's internally and externally.
• Demonstrate a strong commitment to the mission and values of the organization.
• Maintain strict confidentiality of client, company, and personnel information.
• Works closely with Quality Assurance to ensure company objectives are met.
• Review and respond to claim appeals and grievances, investigate, and respond to complaints.
• Adhere to company policy and procedures.
• Lead and manage by example to promote culture of service and continuous improvement.
• Provide leadership to achieve key business goals.
• Assign accountability for desired outcomes and hold adjusters to required dates.
• Communicate clearly and provide adequate direction.
• Track trends by program and unit – know the team’s claims when a client asks.
• Know the Team’s Clients and be able to confidently discuss their claims.
• Effectively manage corrective action processes in accordance with Human Resource guidelines.

Qualification Requirements: Education / Licensing:

• High School Diploma or equivalent required, 2-year degree or higher preferred.
• Requires 7 + years of overall claims and litigation experience, preferably in the line of business being handled.
• Preferred 2+ years Claims Supervisory experience or similar/related experience in the appropriate field.
• Claims designation (AIC,ARM,CPCU, SCLA or other industry related) preferred.
• Must possess or have the ability to obtain a Florida Adjuster’s license or other required jurisdictional licensing.