Construction Operations Support Specialist

Construction Operations Support Specialist

Kensington, MD

Part-time with the possibility to become full-time
Must be available after hours and weekends to monitor TEAMS, emails, and client requests

About the Role

Constanto Group is seeking a Construction Operations Support Specialist to coordinate daily operations, scheduling, client communication, and project documentation across our renovation portfolio.

This is a hands-on, fast-paced position that blends administrative coordination, customer service, and project support. The ideal candidate is highly organized, detail-oriented, and proactive — someone who can handle client communication, scheduling, and office coordination while also innovating existing processes to improve efficiency and team collaboration.

You will play a critical role in connecting our clients, field teams, and leadership, ensuring smooth day-to-day operations and consistent client satisfaction.

Key Responsibilities

Client & Communication Management

• Serve as a primary point of contact for clients — responding promptly and professionally via phone, email, and TEAMS.
• Conduct periodic client check-ins to ensure satisfaction and maintain positive relationships.
• Prepare and send completion letters, client updates, and follow-up communications.
• Assist with social media management, including posting project updates, event highlights, and company announcements to strengthen brand visibility.
• Monitor TEAMS and client emails after hours and weekends to schedule jobs, respond to requests, and maintain workflow continuity.

Scheduling & Coordination

• Schedule and coordinate jobs, maintenance, and renovation projects through Microsoft TEAMS, HubSpot, and internal systems.
• Communicate daily with project managers, field supervisors, and clients to confirm job details and deadlines.
• Update and maintain project schedules, pre-walks, and quality control logs.
• Track new jobs, change orders, and follow-ups in MHelpDesk, ensuring they are completed and properly documented.

Estimating & Proposal Support

• Assist in preparing, formatting, and sending estimates, proposals, and bids for renovation projects.
• Support pre-walk cost sheet preparation for assigned properties, including photo documentation and client-ready PDF packages.
• Prepare and submit payment applications and change orders when needed.

Quality Control & Project Tracking

• Compile daily QC reports and coordinate updates between clients and project managers.
• Conduct follow-up calls to confirm client satisfaction and close out completed jobs.
• Audit MHelpDesk entries to ensure job completion accuracy before billing.
• Assist with billing preparation and job itemization for invoicing.

Administrative & Office Support

• Operate multi-line phone systems to ensure effective communication within the office.
• Provide customer support through multiple channels, addressing inquiries and resolving issues promptly.
• Perform data entry accurately and maintain up-to-date digital and physical records.
• Assist with filing, document organization, and calendar management for meetings and appointments.
• Proofread outgoing documents to ensure accuracy and professionalism.
• Support general administrative functions, including typing, clerical work, and office organization.
• Collaborate with team members to improve operational processes and enhance overall productivity.

Operations, Events & Process Improvement

• Identify and innovate current processes to increase efficiency and communication between departments.
• Maintain and improve internal organization systems for scheduling, estimating, and client documentation.
• Assist with planning and executing company and client events (e.g., PMA) to promote company exposure and engagement.

Qualifications

• 2–4+ years of experience in construction operations, project coordination, or administrative support (required).
• Proven experience in an office or administrative role preferred.
• Strong computer skills, including Microsoft 365, Teams, HubSpot, MHelpDesk, and Google Workspace.
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Exceptional phone etiquette and customer service skills.
• Strong time management skills and attention to detail.
• Familiarity with social media platforms (Instagram, LinkedIn, Facebook) for business use.
• Must be reliable, responsive, and available after hours/weekends as required.
• Construction or property management experience highly preferred; bilingual (English/Spanish) a plus.

Schedule & Expectations

• In-person position
• Part-time: Monday, Wednesday, Friday, 9:00 AM-5:00 PM
• Full -time: Monday–Friday, 9:00 AM–5:00 PM.
• Mandatory availability after hours and weekends to monitor TEAMS, emails, and respond to client scheduling needs.
• Must be dependable, organized, and able to support both field and office operations as needed.

Compensation & Benefits

• Hourly: $20.00-$30.00 (based on experience)
• Benefits Include:
• Medical insurance
• Vision, dental, and life insurance (100% voluntary)
• PTO and paid major holidays
• 401(k) with 3% company contribution

How to Apply

Send resume to [email protected] with the subject line: “Construction Operations Support Specialist – [Your Name]”. Apply through Indeed

Pay: $20.00 - $30.00 per hour

Expected hours: 25.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• construction operations: 2 years (Required)
• administrative support: 2 years (Required)

Ability to Commute:

• Kensington, MD 20895 (Required)

Ability to Relocate:

• Kensington, MD 20895: Relocate before starting work (Required)

Work Location: In person