Construction Warranty Tech

General Function:

The Warranty Tech responsibility is to supervise and coordinate all construction activities and field personnel (i.e. staff, subcontractors & vendors) as required to successfully complete home quality control walks and new home warranties. This includes maintaining the highest quality of workmanship, while administering good construction practices and duties.

Company Core Values to be exemplified:

Ø Driven

Ø Fair

Ø Loyal

Ø Accountable

Ø Flexible

Ø Problem Solver

Working Relationships

Ø Directly reports to Construction Manager.

Ø Leads and directs sub-contractors.

Ø Works with Superintendents

KEY JOB FUNCTIONS (include but not limited to):

1. This position is responsible for the closing phase of homes on time while also providing a superior home buying experience to all homeowners during the warranty period after closing

2. This position is responsible for client emails and walk throughs and primarily works in the field

3. Schedule and meet with homeowners to review/resolve post-closing warranty repair and service requests

4. Evaluate actual vs. perceived problem to determine the root cause

5. Decide with regards to whether the problem is an item that is clearly covered under the warranty guidelines, if there could be a warrantable item that is underlying the current problem, or if prior repair of a warrantable item may have caused the problem

6. Manage/Complete First and Final walk items identified by homeowners.

7. Manage the scheduling of subcontractors with homeowners for timely completion of delivery walk items and warranty requests; ensure the work is performed in a timely manner

8. Oversee and inspect the work of subcontractors in accordance with the builder’s quality standards

9. Obtain customer sign-off for satisfactorily completed work

10. Initiate cost-effective resolutions to client warranty and satisfaction issues

11. Verify and submit invoices for work deemed not to be the responsibility of a subcontractor or product manufacturer

12. Respond to emergencies to meet customer service expectations

13. Analyze and understand manufacturer’s recommendations for the use and application of their products, product features, and warranty provisions and explain/demonstrate them to new homeowners

14. Identify trends and resolve issues in a proactive manner; recommend corrective action to include withholding of payment to subcontractors, and discontinuance future contracts with subcontractors

15. Work with the Area Construction Manager, Superintendents, and Sales Associates within a team approach towards customer satisfaction and the delivery of a quality product

16. May repair or otherwise fix minor items impacting homeowner satisfaction such as replacing electrical outlet face plates, caulking, touch up paint and other similar small items

Desired Skills & Experience

1. Candidates must be able to multi-task and work well under pressure.

2. Must be a self-starter, able to manage a daily schedule with limited oversight and be accountable to follow company policy & procedures.

3. Interest in working in a small office environment where everyone is a key employee.

4. Prior home delivery and warranty experience is preferred.

5. Excellent oral and written skills

6. Knowledge in reading and understanding working drawings.

7. Quick & flexible learner

8. Experience in ordering, scheduling, quality control and production of the finish phases of residential construction.

9. Working knowledge of computers.

10. Well organized, self-directed, and dependable

11. Must have Drivers License and personal vehicle.

12. Ability to resolve problems through research and application of best practices.

13. 2 yr. or 4 yr. degree preferred.

14. Excellent customer service skill

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person