Consular Assistant

The Consulate General of the United States of America in Auckland invites applications for a full-time, permanent Consular Assistant.

If you are a professional who is driven, flexible and enjoy working in a busy environment, then this position is for you! The Consular Assistant processes consular applications and provides information to the public with the utmost professionalism and responsiveness. You will be responsible for processing visas, passports, and other consular applications using proprietary consular systems, performing fraud checks, drafting correspondence, and maintaining records and statistics. You will have excellent customer service and interpersonal skills as you will interact with applicants at the consular window.

Day-to-day, we will rely on you to deliver a customer focused, effective and timely response to the public about complex citizenship and visa issues. You must display sound judgment and be able to read and apply specific rules/procedures and guidelines. You also need to be adaptable and willing to take on new tasks, as Consular Assistants rotate every six months into either a cross-Consular portfolio or a specialized unit role.

To be successful in this role, you will have proven administrative skills and outstanding attention to detail. We are looking for a professional who has good computer skills and strong knowledge of office procedures, with **a minimum of two years experience involving the application of regulations and law, extensive public contact, customer service, and/or problem-solving.**You will need excellent interpersonal skills with an ability to work co-operatively with others and communicate effectively with a range of people. You should be able to work under pressure to meet deadlines, and have knowledge of accounting principles and cash management. Completion of two years of post-secondary education is also required.

The salary range for this position is NZ$85,991.00 – $116,080.00 per annum. Actual starting salary will be commensurate with experience and internal equities. Employees of the U.S. Embassy receive competitive benefits e.g. both U.S. and New Zealand Holidays - a total of 20 days, 8.7% contribution by the employer to an employee's retirement, performance-based increases and much more!

A copy of the full job description is available on our website under the job listing: https://nz.usembassy.gov/job-opportunities/. If you meet all the eligibility criteria for this role, please submit your application using our online portal: Apply here

Please DO NOT submit through Seek.

Applications sent via email will not be accepted. If you have any questions, please email [email protected]

All employees of the U.S. Government are required to complete full medical and security background checks. The U.S. Government is not able to sponsor a work visa for applicants who do not already have work authorization for New Zealand.

Applications close on 08 September 2026 at 11pm.

Note: Only short-listed applicants will be contacted regarding the next phase of the selection process.  To those applicants not short listed, we extend our appreciation for considering the U.S. Government as a potential employer.