Consultancy & Operations Associate

Job Responsibilities:

Client Communication & Liaison

• Act as a key point of contact for clients viaphone, WhatsApp, email and other communication channels.
• Respond to client enquiries professionally and ensure timely follow-up.
• Maintain good relationships with clients and external stakeholders.
• Liaise with JTC officers, lawyers, landlords, agents and other relevant parties when required.
• Proactively follow up on outstanding client matters and ensure issues are properly tracked and resolved.

Sales & Business Development Support

• Make outbound sales, sourcing and business development calls to prospective clients and relevant contacts.
• Identify and follow up on potential business opportunities and leads.
• Conduct regular outreach and maintain accurate records of leads and follow-ups.
• Assist in converting enquiries and opportunities into completed transactions.
• Maintain a persistent and professional approach when handling rejection or non-responsive prospects.

Operations & Transaction Coordination

• Coordinate transactions, appointments, meetings, viewings and other business activities.
• Manage schedules and ensure all parties are informed of relevant timelines and arrangements.
• Track transaction progress and follow up on outstanding actions.
• Coordinate documentation required for transactions and client matters.
• Ensure deadlines are monitored and followed through to completion.

Documentation & Payment Follow-up

• Chase clients and relevant parties for outstanding documents, information and approvals.
• Follow up on outstanding invoices and payments in a professional and persistent manner.
• Maintain accurate records of documents, payments, transaction status and client information.
• Escalate outstanding or sensitive matters to management when necessary.

Administrative & Operational Support

• Provide general operational and administrative support to ensure smooth day-to-day business activities.
• Prepare and maintain reports, records, correspondence and documentation.
• Use relevant business software, CRM/management systems and AI tools to improve productivity and workflow.
• Assist with ad-hoc operational tasks and projects as required.
• Attend occasional site visits when required. Transportation will be provided for business-related site visits.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Business Management, Property, Real Estate, Communications or a related discipline.
• Relevant working experience in operations, customer service, sales, business development, property, administration or client management is preferred.
• Strong communication and interpersonal skills, with the confidence to communicate with clients and external stakeholders.
• Confident and comfortable making outbound sales and sourcing calls.
• Persistent and resilient when following up on documents, payments and unresponsive clients.
• Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously.
• Professional, presentable and credible when dealing with clients and business stakeholders.
• Good attention to detail and strong follow-through.
• Comfortable working with software, digital platforms and AI tools.
• Able to handle confidential, sensitive client and financial information with a high level of integrity and discretion.
• Able to work independently with minimal supervision while keeping management updated on progress.
• Singapore industrial, commercial property or JTC-related experience is an advantage but not mandatory**.**
• Willing to attend occasional site visits when required.