Consultant, Business Analyst, ServiceNow, Technology & Transformation

Connect to your Industry

At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects.

Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.

As part of our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skills by working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building businesses across our industries and our consulting network.

Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.html

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact . These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

As a Consulting Business Analyst, you’ll be at the heart of our clients’ most ambitious digital transformations, you will be the essential bridge between ambitious client visions and actual, high-impact reality. We work with varied organizations in the world to solve their toughest, most complex challenges. Your role is to dive into these ambiguous environments, ask the right questions, and help shape digital and business transformations that genuinely change how industries operate.

Here is what you will be enabled to achieve and experience with us:

• You'll shape the future of how enterprises operate. You will lead the discovery charge, diving into complex, ambiguous operations and guiding major clients to reimagine their workflows through the power of platform automation.
• You'll bridge the gap between big ideas and working technology. You’ll design the underlying functional blueprints, process workflows, and data integrations that make digital transformations work.
• You'll steer the agile ship. You will own the delivery rhythm—translating stakeholder ambitions into clear, precise user stories, running sprint ceremonies, and keeping our technical teams unblocked and moving at pace.
• You'll build deep, trusted partnerships. You will facilitate design workshops and drive alignment sessions, acting as the primary advisor whom senior stakeholders rely on to navigate critical program decisions.
• You'll expand your own leadership footprint. At Deloitte, we give you the space to lead. You will balance hands-on delivery with mentoring junior team members, helping shape the next generation of consulting talent.

Connect to your skills and professional experience

You're a collaborative problem-solver. You thrive in dynamic, fast-paced environments, tackling ambiguous challenges with a structured mind and a positive attitude. You are committed to helping our clients and teams succeed, growing our business every day without compromising on our high standards, integrity, or unique culture.

As a Business Analyst Consultant, you will support the discovery, design, and delivery of ServiceNow solutions that drive measurable transformation outcomes. You will connect platform capabilities to business value by translating client objectives into functional specifications and implementation roadmaps, leading workstream delivery, and partnering with stakeholders to enable sustainable change.

Key Responsibilities

• Conduct business process discovery and analysis; understand current operations and transformation goals
• Translate business requirements into clear functional specifications, designs, and process workflows
• Collaborate with technical teams on testing, validation, and deployment
• Participate in design reviews and stakeholder alignment sessions
• Demonstrate understanding of at least one core ServiceNow module (ITSM/ITOM/CSM)
• Ability to translate business requirements into well informed user stories with clear acceptance criteria’s
• Run agile scrum ceremonies and drive the sprint development activities
• Support design workshops and facilitate requirement validation with stakeholders

Essentials:

• Proven hands-on ServiceNow functional delivery experience, demonstrated ownership of discovery or design workstreams
• Hands-on experience across multiple ServiceNow modules on enterprise implementations
• Understanding of IT and enterprise service management processes
• Ability to translate complex requirements into clear functional specs and roadmaps
• Proficiency in documenting designs, process flows, and specifications
• Experience with Agile/Scrum and ability to adapt frameworks to client context
• Strong communication and presentation skills across diverse audiences
• Critical thinking and problem-solving; recommend data-driven improvements
• Passion for delivery excellence and commitment to enabling client transformation

Desirables:

• ServiceNow certifications (CSA, CIS) – validate capability but not the primary differentiator
• Familiarity with ServiceNow automation, reporting and workflow capabilities
• Certifies in ITIL Foundation or higher certifications

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Enterprise, Technology and Performance

Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What I love most about my role is the measurable impact we create. We're not just configuring a platform; we are architects of transformation, using ServiceNow to solve real-world challenges for our clients. The best part is doing it alongside a team of brilliant, supportive, and driven individuals who are all committed to making a difference and helping each other grow”.

• Teena Tanna, Technology & Transformation

Our hybrid working policy

You’ll be based in one of UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

For a full job description, please visit our online Deloitte Careers portal.